FINALLY! - Citi launching Citi Prestige with Visa Infinite

leyy · Jan 13, 2015

Has any existing Citibank cardholders managed to snag the extra 70,000 sign on bonus with the prestige card?

I am a current signature card holder on annual free for life.

But would be keen to upgrade to a prestige if the sign-on bonus was given.

The T&C's state that existing cardholders are not eligible for the introductory offer (70k points)

Cheers,

k3nnis · Jan 13, 2015

Would like to know this too.

Cruiser Elite · Jan 14, 2015

Further update on request to Citi Concierge for 'Stay 4 / Pay 3' hotel booking request for Waldorf Astoria Shanghai May 5 to 9:

Dear Mr. Elite,

I hope this email finds you well and you are enjoying your evening.

In regarding to your hotel booking in Shanghai using the fourth night free benefit, unfortunately, we are still waiting the response from the hotel and we have kept chasing them everyday. Please accept our sincere apologies in providing you the availability and quotation. We will come back to you as soon as we get the information.

Thank you for your patience and sorry for the inconvenience again.

Kind Regards,

Citi Prestige Concierge

cove · Jan 14, 2015

Received a limit increase and a 50% off fee.

Beta4Me · Jan 14, 2015

leyy said:
Has any existing Citibank cardholders managed to snag the extra 70,000 sign on bonus with the prestige card?

I am a current signature card holder on annual free for life.

But would be keen to upgrade to a prestige if the sign-on bonus was given.

The T&C's state that existing cardholders are not eligible for the introductory offer (70k points)

Cheers,

Certainly having a crack at it as an upgrade from fee free for life Singapore and paying only the difference ($305pa) for life with the Prestige + the introductory BT offer. Will see what happens. It is part of a compensation request for some more disgraceful Citibank operations and customer service. Remains to be seen if it comes through!

Plutonus · Jan 14, 2015

Beta4Me said:
Certainly having a crack at it as an upgrade from fee free for life Singapore and paying only the difference ($305pa) for life with the Prestige + the introductory BT offer. Will see what happens. It is part of a compensation request for some more disgraceful Citibank operations and customer service. Remains to be seen if it comes through!

Good luck! I recently celebrated the one year anniversary of my open complaint with Citi. Delays and ignorance appear to be the customer advocacy's main strategy.

Beta4Me · Jan 14, 2015

Plutonus said:
Good luck! I recently celebrated the one year anniversary of my open complaint with Citi. Delays and ignorance appear to be the customer advocacy's main strategy.

I am at 58 phone calls in a one year period. That's got to be a record...

Plutonus · Jan 14, 2015

Beta4Me said:
I am at 58 phone calls in a one year period. That's got to be a record...

Glad to hear they spread the ignoring customers love around

. FOS isn't that helpful either, Citi ignore them as well and they don't do anything about it.

jakiman · Jan 21, 2015

Beta4Me said:
I am at 58 phone calls in a one year period. That's got to be a record...

I'm about 40 emails & about 15 calls for past 2 months to get this card. Still not got it yet.

Just curious, does anyone know what the minimum credit limit is for Citi Prestige Card?

jakiman · Jan 21, 2015

cove said:
Received a limit increase and a 50% off fee.

Curious, how did manage to get the 50% off?

jakiman · Jan 21, 2015

leyy said:
Has any existing Citibank cardholders managed to snag the extra 70,000 sign on bonus with the prestige card?

I am a current signature card holder on annual free for life.

But would be keen to upgrade to a prestige if the sign-on bonus was given.

The T&C's state that existing cardholders are not eligible for the introductory offer (70k points)
Cheers,

I was in the same boat and I was told no by my corporate account manager.

LordGarlic · Jan 21, 2015

jakiman said:
I'm about 40 emails & about 15 calls for past 2 months to get this card. Still not got it yet.

Just curious, does anyone know what the minimum credit limit is for Citi Prestige Card?

I think it is $30k?

jakiman · Jan 21, 2015

LordGarlic said:
I think it is $30k?

Yeah. That's what I was told and I just wanted to confirm with others here as it's not published on their web site.

Plutonus · Jan 21, 2015

It should be in that key information document they have to provide by law (or whatever it is called).

Edit: Is called key facts information sheet and is available on the application page.

jakiman said:
Yeah. That's what I was told and I just wanted to confirm with others here as it's not published on their web site.

jakiman · Jan 21, 2015

Plutonus said:
It should be in that key information document they have to provide by law (or whatever it is called).

Edit: Is called key facts information sheet and is available on the application page.

Oh thanks. I just searched that and was able to find it.
citibank.com.au/cards/mobile/pdf/Key_Fact.pdf

jakiman · Jan 29, 2015

FYI

- Complimentary green fees at 20 prestigious courses across the Asia Pacific region including Australia

Sydney changed to St Michaels club now. Melbourne is still St Andrews Beach.

- 3 complimentary green fees at any public access golf club each calendar year. Terms and conditions apply.

Apparently this only covers golf course outside the APAC region and so it doesn't apply to other courses in Australia??
I'm still trying to confirm this with them as they weren't sure when I called today.

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albyd · Jan 30, 2015

I'm just trying to book my complimentary night for July in NYC at Sheraton Tribeca before I redeem SPG for balance of my stay at the same hotel. Citi concierge confirmed they still don't have visibility of hotel inventory beyond March.

Been told reason for lack of visibility is citi are about the revise the list of hotels (may or may not include the same hotels) and they will then have visibility again after that. Will update again once I hear back from them. Interested in anyone else's experience.

summit569 · Jan 30, 2015

how is everyone experience concierge service quality and speed

diningdecadence · Feb 3, 2015

summit569 said:
how is everyone experience concierge service quality and speed

email? horrendous... ok i exaggerate but it's pretty unimpressive.

still haven't been upgraded on Shangri-La/ Golden Circle status despite outside 30 day period they quote. To be fair Hilton came through in the timeframe.

but what has me riled up at present is trying to utilise the stay 4, pay 3.

sent them an email thursday requesting specific hotels in Singapore for dates (next week), they promised to get back to me 2 times and then sent me emails saying sorry it's delayed, finally received today, missing some of the requested hotels (ok i can accept that), but none of the rates quoted were for stay 4, pay 3, and all prices could be beaten using an expedia/ agoda search that takes 5 minutes.... so why did it take them 5+ days to do it? useless!!!

/endrant

Dr Ev · Feb 17, 2015

Some fine print:

Apparently the 30,000 points annual relationship bonus is only for those who have $100,000+ invested through Citibank
Citi Prestige Credit Card Benefits: From travel and security to your rewards

FINALLY! - Citi launching Citi Prestige with Visa Infinite

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