Longtoo
Member
- Joined
- Apr 15, 2016
- Posts
- 476
Hi all,
My family of 4 had a recent trip departing from Europe via Doha. The CHP-DOH leg was delayed by 3 h, Qatar rebooked us to another flight for the 2nd leg, gave us hotel and food voucher in Doha (nice of them, but we were already in Doha on the way to Europe). We reached the final destination 16 h late. There is nothing i can do about being Qatared on both legs, missing out on the Quad Q suite for the family. but i will of course pursue the delay compensation according to EU261.
Contacted Qatar, they responded quite promptly after a few days, asking for copies of our passports, tickets, authorisation to act on behalf of the family, birth cert of our child who is under 18, etc. I supplied them with necessary documents, then dead silence.
It has been about 4 weeks.
Question to my braintrust: when should i start escalate this and contact the Danish National Enforcement Body (where the flight commenced)?
My family of 4 had a recent trip departing from Europe via Doha. The CHP-DOH leg was delayed by 3 h, Qatar rebooked us to another flight for the 2nd leg, gave us hotel and food voucher in Doha (nice of them, but we were already in Doha on the way to Europe). We reached the final destination 16 h late. There is nothing i can do about being Qatared on both legs, missing out on the Quad Q suite for the family. but i will of course pursue the delay compensation according to EU261.
Contacted Qatar, they responded quite promptly after a few days, asking for copies of our passports, tickets, authorisation to act on behalf of the family, birth cert of our child who is under 18, etc. I supplied them with necessary documents, then dead silence.
It has been about 4 weeks.
Question to my braintrust: when should i start escalate this and contact the Danish National Enforcement Body (where the flight commenced)?
