I had first hand experience of this on Monday, showing on Etihad Guest, US agent couldn't see it, somewhat frustrated I rang the Australia number for the first time in years and it all happened seamlessly from there.
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I had first hand experience of this on Monday, showing on Etihad Guest, US agent couldn't see it, somewhat frustrated I rang the Australia number for the first time in years and it all happened seamlessly from there.
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Chauffeur drive is not applicable to AA award tickets on EY, correct?
Also, I've booked the EY apartment ex-SYD but I have to get there from Perth. AA insists it is two awards (17.5k PER-SYD then 60K SYD-AUH) because it breaches MPM. Has anyone had success with getting such a ticket for just 60k?
The Australian folk didn't live up to the above hype for me, unfortunately. Yesterday they said no availability on a AUH-PER flight that the EY site said had Guest availability (and still does today). I phoned the US and got the same result.
Also, I've booked the EY apartment ex-SYD but I have to get there from Perth. AA insists it is two awards (17.5k PER-SYD then 60K SYD-AUH) because it breaches MPM. Has anyone had success with getting such a ticket for just 60k?
The Australian folk didn't live up to the above hype for me, unfortunately. Yesterday they said no availability on a AUH-PER flight that the EY site said had Guest availability (and still does today). I phoned the US and got the same result.
boomy
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Chauffeur service is applicable to AA awards.
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Oooooh. Nice.
boomy
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Oops sorry I know F gets it, no idea about J.
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See discussion of Chauffer on F AAward ticket up thread. I had a more complicated experience than others it seems, but its definitely offered.
Also discussion on EY Guest availability on the EY web site Vs availability via AA.
Croupier
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Try ringing back and speak to a different agent.
I had a 60k award ticketed routing:
OOL-SYD-PER-MEL-AUH-CAI
Just give them the flight numbers you want, don't say I want to fly from A-B
They are actually located in Fiji it's just the phone number is Australian.
scottz95
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Really? I tried calling the AA US team first to confirm the availability which was on both EY and VAs award search as open. Anywho, rang through and had an absolute dud of a guy who couldnt see nor could hear anything I said. HUANCA and had a fresh from US Airways staff. Get this, she told me they were not doing redemptions on EY anymore at all. She eventually asked someone as I knew she was wrong and came back highly apologetic. She then looked at the system, no dice. She actually did something I hadn't heard of befoe and went and looked at EYs site and saw the seats open. She raised a ticket to Airline Liason for them to go figure out whats happening. For what its worth, she was very nice after figuring out I knew more than she did.
Did call the AU AA line who said, nope not there, tough. Funnily enough, I actually called VA to confirm that the seats were available there too on EY just to validate whose system was broken (Hint: it was AA's). Anyone have any suggestions to go with after this misadventure?
scottz95
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How did you get that routing? That would have well and truly blown the MPMs on the award at 60k. Did that actually ticket?
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I got the seat in the end, the one that EY was showing as available but both AA's Australian number and AA EXP in the US couldn't see. I phoned back the next day.
I just gave that a shot and no dice. Never mind.
This is the weird part of it all. It really does seem to depend on who you get. I've been able to ticket a 60k J award (not on EY but with AA miles) from Perth to Stockholm that has two transits in Australia, one in Asia and one in Helsinki. Frustrating sometimes.
I just gave that a shot and no dice. Never mind.
This is the weird part of it all. It really does seem to depend on who you get. I've been able to ticket a 60k J award (not on EY but with AA miles) from Perth to Stockholm that has two transits in Australia, one in Asia and one in Helsinki. Frustrating sometimes.
Croupier
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Along with Danger I guess I'm just lucky with the agents I get?
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.
scottz95
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I've been ticketed PER-x-SYD-AUH on the one ticket. I'm taking the overnight flight from Perth and the A380 circa 9.45pm departure to AUH. Given it's the one ticket I assume there should be no issue with Qantas checking my bag through all the way to AUH and issuing me a boarding pass?
Hi, I just tried to book EY IST-AUH-SYD in J and was told it would be 75K AA miles. When I look online via AA, it gives me a convuluted routing to LHR, DXB etc but it's only 60K AA miles. Is this correct? Shouldn't they be the same, or is it because EY is a partner airline and not OW?
MEL_Traveller
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Turkey is in Europe for AA award purposes. Awards from Europe to South Pacific are not permitted to connect in the Middle East unless under the DOH exception (fly in and out of DOH on Qatar airways).
For for EY via AUH it would be two awards. If you connected Turkey-Europe-Australia it would be one award. If you took QR IST-DOH-Australia it would be one award.
It is not because EY is not OW. You couldn't for example take BA London-Middle East and then connect to Qantas. Both oneworld, but connections are not permitted unless on QR.
Thx for the explanation Mel_Traveller. Always to my rescue. You rock!!
If we meet at a forum gathering someday, I'll have to buy you dinner and drinks for all the times you've helped me
1 extra bit: where's best to search for QR award flights??
zainman
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