Emirates restricts first class awards to elite members only

[AIRwin]

Welcome to AFF @tina_lee

At first I thought it was @LinaLee

 

[k1s3k1]

Apparently they are in the inventory and if you call you can book over the phone

Is this still possible and have you tried it? Apparently now the first class rewards seats are missing from aeroplan as well

 

[ilovea380ssomuch]

Someone call Qantas to see if they can see the first class availability their end????? I am trying to book Sydney to Christchurch first class Emirates. There was hundreds of seats then all sudden GONE. if they can book via phone, its obviously an issue with the online system we are all seeing. I am on hold to them now, they take the micky though with getting through to them! Ill be here all night. I hope to god they come back, otherwise I will kick myself FOREVER!!

 

[badbed]

Apparently they are in the inventory and if you call you can book over the phone

Have you successfully got any seat over the phone? The customer services I've been talking to have no idea what's going on and they can only see what the website shows.

 

[SYD]

Someone call Qantas to see if they can see the first class availability their end????? I am trying to book Sydney to Christchurch first class Emirates. There was hundreds of seats then all sudden GONE. if they can book via phone, its obviously an issue with the online system we are all seeing. I am on hold to them now, they take the micky though with getting through to them! Ill be here all night. I hope to god they come back, otherwise I will kick myself FOREVER!!

As per my comment on the other thread, there’s plenty of F seats SYD-CHC. Just use multi-city search.

 

[tina_lee]

Someone call Qantas to see if they can see the first class availability their end????? I am trying to book Sydney to Christchurch first class Emirates. There was hundreds of seats then all sudden GONE. if they can book via phone, its obviously an issue with the online system we are all seeing. I am on hold to them now, they take the micky though with getting through to them! Ill be here all night. I hope to god they come back, otherwise I will kick myself FOREVER!!

I called on Friday about a flight from Nice to coughet via Dubai in first class, no availability. Before the 5th august there were plenty of seats available in first and business, now none, even when calling. The call rep didn’t have any information about the first class seats being removed, just said there was no availability.

Still hoping it’s a glitch… fingers crossed x

 

[k1s3k1]

Reply from Qantas

Thank you for contacting Qantas Customer Care Team and for bringing this to our attention. We understand how valuable your Qantas Points are and how important it is to be able to use them for premium travel experiences, including Emirates First Class.

We sincerely apologise for any frustration caused by the recent lack of Emirates First Class reward seat availability on the Qantas website since 5 August 2025. We appreciate your observations and understand that this has impacted many Frequent Flyers.

To clarify, when using Qantas Points to book flights with our partner Emirates, the availability of reward seats is determined by Emirates. They provide a limited number of seats for redemption through Qantas Frequent Flyer, and this allocation may differ significantly from what is available through other airline loyalty programs or booking platforms, such as Aeroplan.

Reward seat availability is always subject to change and may vary depending on demand, route, travel dates, and Emirates’ own inventory management. While we strive to offer access to premium cabins, we are only able to display and book seats that Emirates has made available to us for points redemption.

If you require assistance booking Classic Flight Reward seats, our Reservations team is available on 13 13 13 and will be happy to help—please note that all bookings remain subject to availability..Alternatively, if you are looking for guaranteed access to Emirates First Class, we recommend booking a commercial fare directly with Emirates.

We appreciate your understanding and thank you for your continued loyalty.

Kind Regards,

Mere
Qantas Customer Care Team

 

[ChrisFlyer]

Reply from Qantas

So many words, to say so little...

 

[tina_lee]

Reply from Qantas

Sounds like it's not a glitch :-(