Emirates Airlines - Complaint but they arent listening - Need Help

[happyrock]

I caught a Flight from Brisbane to Dubai in May and my Tablet was smashed on An Emirates flight Operated by Emirates, long story short, Emirates Cabin Crew were shoving luggage and bassinets into overhead luggage, and really slamming it. When arrived in Germany noticed tablet smashed, brought new one. Upon leaving Germany notified Emirates and they said was Qantas fault as Qantas ticket, was whole lot of other dramas with that staff. Anyway Qantas has informed me that because it was an Emirates Flight they are responsible, which I tend to favour. However I have tried numerous times to contact them and get no response. Ringing them, you get the answer send email via website, done that no response. Via Facebook, no response. On my recent trip back to Germany hand delivered a printed out copy to Lounge managers in Brisbane and Dubai to be forwarded to Customer Relations Managers in Brisbane and Dubai. That was over a month ago and to date no reply. I was told numerous times on the telephone that emirates do not have an email, which was just a blatant lie, and I was given an email address and I sent off an email to which I never received a reply. I never wanted any compensation or anything just wanted to inform them of what had happened and how rude the staff were in Frankfurt. It shows how much Emirates is concerned about there customers. I shall never fly with them again and shall advise as many others to do the same. Perhaps now I shall reconsider and perhaps may seek to have them compensate me for the damaged tablet, but that is another issue. The rudeness is just disgraceful Has anyone else experience such problems with emirates as I would be interested in hearing about it..

 

[mannej]

Whilst EK has been noted previously for not having the most stellar customer service when things go wrong, I am curious as to what you are after if you are not after compensation?

 

[RooFlyer]

Whilst EK has been noted previously for not having the most stellar customer service when things go wrong, I am curious as to what you are after if you are not after compensation?

Isn't this it?

...I never wanted any compensation or anything just wanted to inform them of what had happened and how rude the staff were in Frankfurt.

I agree that EK is bad at service recovery. For the OP: as there was no intention to claim for the smashed tablet, I'd just let it go, now. You'll only go crazy attempting to get a response, let alone any compensation, out of Emirates.

 

[zainman]

Perhaps a government consumer protection agency? Ombudsman?

 

[mannej]

I agree that EK is bad at service recovery. For the OP: as there was no intention to claim for the smashed tablet, I'd just let it go, now. You'll only go crazy attempting to get a response, let alone any compensation, out of Emirates.

If it is acknowledgement that EK could have handled the situation I'd agree with this. The only reason for my question was to see if there were other reasons behind chasing them up such as necessary paperwork for an insurance claim.

 

[cory]

Why not just claim the expenses/costs with your travel insurance? It will take ages through Emirates, that's even if they come to the party.