christopherc
Member
- Joined
- Apr 4, 2010
- Posts
- 167
Hi everyone
I just received an email from QFF, i was very disappointing, i am QFF since 17 years and more than 10 years metal. ANY HELP will be appreciated
"Dear Mr xx_xx_X,
I’m writing to you about your membership of the Qantas Frequent Flyer Program.
Following an audit of your earning and redemption activity, it has come to our attention that you may have received Qantas Points via the family transfer benefit from persons who are not eligible family members. This is in breach of the Qantas Frequent Flyer Terms and Conditions.
Eligible family members are listed under Definitions in the Qantas Frequent Flyer Terms and Conditions. The names of the members involved are
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As a result, we have suspended your account while this matter is under review. Full details of the Terms and Conditions can be found at:
Frequent Flyer - Discover and Join - Terms and Conditions
During the suspension period, you will not be able to earn or redeem Qantas Points, or make any amendments/changes to award bookings.
Please provide us with documentary evidence, within 21 days, that the person listed is an eligible family member. If this evidence is not satisfactory or if we do not receive a response from you within this time, your account may be terminated and any issued points and award bookings cancelled.
Yours sincerely
Jennifer
Fraud Specialist
Qantas Frequent Flyer Service Centre"
I just received an email from QFF, i was very disappointing, i am QFF since 17 years and more than 10 years metal. ANY HELP will be appreciated
"Dear Mr xx_xx_X,
I’m writing to you about your membership of the Qantas Frequent Flyer Program.
Following an audit of your earning and redemption activity, it has come to our attention that you may have received Qantas Points via the family transfer benefit from persons who are not eligible family members. This is in breach of the Qantas Frequent Flyer Terms and Conditions.
Eligible family members are listed under Definitions in the Qantas Frequent Flyer Terms and Conditions. The names of the members involved are
-
-
-
-
-
-
As a result, we have suspended your account while this matter is under review. Full details of the Terms and Conditions can be found at:
Frequent Flyer - Discover and Join - Terms and Conditions
During the suspension period, you will not be able to earn or redeem Qantas Points, or make any amendments/changes to award bookings.
Please provide us with documentary evidence, within 21 days, that the person listed is an eligible family member. If this evidence is not satisfactory or if we do not receive a response from you within this time, your account may be terminated and any issued points and award bookings cancelled.
Yours sincerely
Jennifer
Fraud Specialist
Qantas Frequent Flyer Service Centre"