I installed the Qantas Frequent Flyer Points Tracker on my PC when it was launched last year. Through all the Chirstmas and New Year shopping period, I happily shopped away with the knowledge that I was earning Qantas points at the same time. For each purchase the Tracker prompt appeared and I clicked it through the Qantas site and back to the merchant site. The icon indicated the points were being tracked. However, hardly any of the points from these transactions have appeared on my Qantas Statement. I emailed Qantas customer service about to chase them up, and their first response was to direct me to the merchants. This I did, but they all replied that I had to direct my query to Qantas. What has followed is 2 months of basically, fob-off, from Qantas customer service. First they wanted all the documentation of each transaction, then it was not in the correct format, now they are saying some are too old. I keep pointing out that they need to investigate, as well as give me my points, because the Points Tracker is obviously deficient. I am getting nowwhere with them, and thought Qantas Customer Service would be better than this.