Earning ALL rewards on company booking

[ChrisMars]

I am new to ALL program (or hotel programs in general)
Do I earn points if the booking was made by my company? My ALL membership number was attached to the booking, and I got an upgrade (gold, courtesy of qantas - all partnership offer last year), but no point. I reached out to the hotel to get an invoice and some points, and I got:

"With regards to your invoice request, please be informed there's zero invoice as your room charges are covered by the company.
In addition, to your request for points, we are not able to credit as there are no charges on your personal account."

Wondering if that's normal or not, thanks!

Edit: And the ALL mobile app was displaying the number of points that will be earned, before the stay.

 

[Muppet501st]

Depends how its booked,
All my work travel is booked via Corporate Traveller, and as they use the GDS software, so i receive all points etc.

"
Ensure you earn Status points and Reward points whenever you stay by following these 4 simple steps:

1. Book your stays directly with us via:

• The all.com website
• Our brand websites ((Raffles, Banyan Tree, Fairmont, Sofitel, Rixos, MGallery, Pullman, Swissôtel, Angsana, Grand Mercure, Mantis, The House of Originals, Delano, Mondrian, SLS, Hyde, 21C, Mantis, Mövenpick, Orient Express, 25hours, Mantra, Art Series, Peppers, Breakfree, the Sebel, Cassia, Novotel (Hotels and Suites), Mercure, Mama Shelter, Adagio, ibis, Adagio Access, ibis Styles, Thalassa sea & spa).
• The Accor reservations office
• Reception/ Reservation team at Accor hotels participating in the loyalty programme
• Traditional travel agencies whose booking systems are automatically connected to the Accor booking office through a GDS software, regardless of the mode of payment* (excluding online agencies, such as Booking.com, Hotels.com, Expedia, Agoda.com, lastminute.com, etc.). "

Help Center

help.accor.com

 

[kpro]

Corporate TA is one of the exceptions for the online booking clause, for reasons as noted by Muppet501st above.

However, it sounds like your particular stay was part of a group booking where the company is directly invoiced? These sort of bookings typically don't earn points for the individual people staying in each room.

 

[ChrisMars]

Corporate TA is one of the exceptions for the online booking clause, for reasons as noted by Muppet501st above.

However, it sounds like your particular stay was part of a group booking where the company is directly invoiced? These sort of bookings typically don't earn points for the individual people staying in each room.

Ahh yes that's it then. Thanks for pointing this out, makes sense.