Dumped Tiger Pax rant goes viral

[lovestotravel]

Exactly, most travel providers overbook, rental car companies, hotels and airlines

It's just a matter of what the provider does when that happens, and then what refund/compensation/service recovery is done to rectify the situation

At the end of the day, Tiger could have likely just given him a full refund of the Tiger airfare and then wiped their hands of the overbooking

 

[Geegeela]

Was it fair.


New ACCC powers could make Tiger change its stripes | Plane Talking

 

[ComeFlyWithMe]

Surely the lesson is just not to fly Tiger?

This is not specifically relative to the individual who was inexperienced, however I don't understand these people who think they can fly a low cost carrier and when it turns to $h!t, complain. They could quite easily have paid $10-30 more and travelled on a full service airline. This would have ensured a better outcome in the case of overbooking, and would have been reacommodated.

The problem with these new consumer laws, is that things like LCCs will cease to exist. There is a reason they are cheaper, and you accept that when you buy a ticket from them. If you enforce all of these consumer protections, how is a LCC any different?

We are seeing in other industries where a consumer can apparently think that something should last longer than it does, despite its clearly stated warranty at time of purchase, then expect the business to replace or repair at its cost. To be honest, this will be the end of retail in Australia as it is unsustainable.

I'm looking forward to the change of government so some of these ridiculous lefty 'protect the idiot from themselves' laws are rescinded.

 

[lovestotravel]

Surely the lesson is just not to fly Tiger?

This is not specifically relative to the individual who was inexperienced, however I don't understand these people who think they can fly a low cost carrier and when it turns to $h!t, complain. They could quite easily have paid $10-30 more and travelled on a full service airline. This would have ensured a better outcome in the case of overbooking, and would have been reacommodated.

The problem with these new consumer laws, is that things like LCCs will cease to exist. There is a reason they are cheaper, and you accept that when you buy a ticket from them. If you enforce all of these consumer protections, how is a LCC any different?

We are seeing in other industries where a consumer can apparently think that something should last longer than it does, despite its clearly stated warranty at time of purchase, then expect the business to replace or repair at its cost. To be honest, this will be the end of retail in Australia as it is unsustainable.

I'm looking forward to the change of government so some of these ridiculous lefty 'protect the idiot from themselves' laws are rescinded.

Wow - Took the words right out of my mouth!

Just think of the movie Demolition Man - That is where we are heading as a Country, and it's sad, just sad!

 

[clifford]

Wow - Took the words right out of my mouth!

Just think of the movie Demolition Man - That is where we are heading as a Country, and it's sad, just sad!

If you don't like living in this country with its current and emerging laws, you know what you can do.

 

[ComeFlyWithMe]

If you don't like living in this country with its current and emerging laws, you know what you can do.

Get into politics and change them of course!

 

[JohnK]

JohnK I'm looking forward to hearing about your forthcoming sortie with 'Gocat'.

Nothing could possibly go wrong. I am extremely confident!

 

[Awesom Andy]

tiger like to play it tough, I think it's called Karma. Don't treat people this way unless you can handle it yourself.

From The Dark Knight Rises: Sometimes the pit sends something back.

 

[lovestotravel]

If you don't like living in this country with its current and emerging laws, you know what you can do.

Yep that's what I am planning to do, happy to leave those stupid people here with "current and emerging laws", if it makes those people feel safer I feel sorry for them. They can watch Today Tonight and ACA and get up to speed on the latest world news at the same time.

 

[Hvr]

Nothing could possibly go wrong. I am extremely confident!

Famous last words. I can see tears before bedtime. God help Tiger.

 

[SeatBackForward]

If you don't like living in this country with its current and emerging laws, you know what you can do.

Yep that's what I am planning to do, happy to leave those stupid people here with "current and emerging laws", if it makes those people feel safer I feel sorry for them. They can watch Today Tonight and ACA and get up to speed on the latest world news at the same time.

Has the world gone topsy-turvy?

 

[harvyk]

Surely the lesson is just not to fly Tiger?

Given Tigers past history, couldn't agree more.

This is not specifically relative to the individual who was inexperienced, however I don't understand these people who think they can fly a low cost carrier and when it turns to $h!t, complain. They could quite easily have paid $10-30 more and travelled on a full service airline. This would have ensured a better outcome in the case of overbooking, and would have been reacommodated.

The problem with these new consumer laws, is that things like LCCs will cease to exist. There is a reason they are cheaper, and you accept that when you buy a ticket from them. If you enforce all of these consumer protections, how is a LCC any different?

Why shouldn't someone make the assumption that if they are booked to fly from point A to point B, and they conform to all the conditions of their ticket that they wouldn't get to fly? I think the airline business (and any company involved in travel) should be held to more account, given if things go wrong, just going home and worrying about it later is a little hard.

It's mentioned that the LCC business model relies on the lack of a lot of these protections, and typically the people who use the LCC carriers are typically the first time flyers who often don't have the experience to get themselves out of tight spots. So the question should be asked, considering the model relies on selling a product, with no protections, to people who need the protections the most, should the model be forced to change, even if it does mean higher airfares?

We are seeing in other industries where a consumer can apparently think that something should last longer than it does, despite its clearly stated warranty at time of purchase, then expect the business to replace or repair at its cost. To be honest, this will be the end of retail in Australia as it is unsustainable.

I'm looking forward to the change of government so some of these ridiculous lefty 'protect the idiot from themselves' laws are rescinded.

I don't think holding companies to account in regards to actually providing the advertised service is really a lefty "protect the idiot from themselves". In my mind it's more about making sure business don't deliberately use underhanded tactics, omissions and in some cases out right lies to part people who entered into a contract in good faith from their money.

 

[lovestotravel]

So the question should be asked, considering the model relies on selling a product, with no protections, to people who need the protections the most, should the model be forced to change, even if it does mean higher airfares?

I have no interest in subsidising stupid people any more than I already do with endless taxes

 

[NM]

This is not specifically relative to the individual who was inexperienced, however I don't understand these people who think they can fly a low cost carrier and when it turns to $h!t, complain. They could quite easily have paid $10-30 more and travelled on a full service airline. This would have ensured a better outcome in the case of overbooking, and would have been reacommodated.

Flying a full-service airline does not remove the risk altogether. You may well book a VA or QF flight and find that the last flight of the day is cancelled or for any other reason you are bumped form the flight. If there are no more flights that day, you are not going to get there that day - no matter which airline you choose to use.

Different airlines may "look after" their passengers in different ways. They may offer taxi vouchers to return home for the night, provide accommodation in a hotel, meal vouchers etc. But if there are no more flights departing, then Nat would still not have made it to Melbourne that night.

Nat was lucky that there was a later departure on a different airline. But if he had booked that later flight in the first place and it had been cancelled or he was bumped from that flight (whether is was a full-service carrier of a LCC makes no difference), he would not have arrived in Melbourne that night.

So just paying a little extra to use a different airlines does not always manage the risk appropriately. There are more considerations than LCC vs Full-Service airline. Note my previous points where:

• I avoid booking the last flight of the day (with any airline, not just for the route) - always ensure there is a plan-B in case the flight is cancelled
• I never allow myself to be the last passenger to check-in for a flight

And if I must be on the last flight of the day (as has happened to me a few times, especially with an evening international arrival making a domestic connection), I understand and accept that I may end up staying overnight and being accommodated on a flight the following morning, so I try to already have planned if the costs of accommodation, meals, transfers etc will be met by the airline or by me. Knowledge and planning minimise the surprises.

 

[harvyk]

I have no interest in subsidising stupid people any more than I already do with endless taxes

So how exactly a person a stupid person if they are inexperienced with travel and they go online and book a flight from point A to point B, like a billion other people have done so before them, who sees the words "your flight is confirmed" or words to that effect, who then turns up at the airport on time to be told "I'm sorry, we're oversold this flight, your on your own".

Naivety with how LCC's leave you stranded if anything goes wrong is not "stupid", and in fact apart from the general bad press which airlines like Tiger get from time to time about doing such things if I saw the words "you are confirmed on flight TT123" I could reasonably expect I will fly on that flight, or at least get to my destination without having to buy a new ticket LCC or otherwise.

 

[lovestotravel]

So how exactly a person a stupid person if they are inexperienced with travel and they go online and book a flight from point A to point B, like a billion other people have done so before them, who sees the words "your flight is confirmed" or words to that effect, who then turns up at the airport on time to be told "I'm sorry, we're oversold this flight, your on your own".

Naivety with how LCC's leave you stranded if anything goes wrong is not "stupid", and in fact apart from the general bad press which airlines like Tiger get from time to time about doing such things if I saw the words "you are confirmed on flight TT123" I could reasonably expect I will fly on that flight, or at least get to my destination without having to buy a new ticket LCC or otherwise.

Okay being a big more serious for a bit

Any airline should get the customer from A-B as per the booking/contract that the customer has with that airline. In terms of this "rant" especially since the customer was given a boarding pass, it is really in-excusable for Tiger to then say "sorry" later on.

My main issue with the "rant" was all the other details provider to add more flavour to the "rant". I'd love to know why the AFP were around though....... I can only guess why.......

However, my issue is with someone that pays to fly a LCC (ie the cheapest fare possible) and then expects that airline to go above and beyond to keep the customer happy. As with everything you get what you pay for ? If (and I never would) buy a Great Wall vehicle, I am not going to expect that to be up to the same standard as a Porsche.

What NM said above is very sound advice, and it's what any seasoned traveler would do to minimise the risks.

 

[NM]

So how exactly a person a stupid person if they are inexperienced with travel and they go online and book a flight from point A to point B, like a billion other people have done so before them, who sees the words "your flight is confirmed" or words to that effect, who then turns up at the airport on time to be told "I'm sorry, we're oversold this flight, your on your own".

I do not believe even the lowest of the low-cost-carriers says "you're on your own". They would say "we will accommodate you on our next available flight". Then it becomes a matter of whether that is acceptable to the passenger. The end result is likely to be no different than if they said "the aircraft for your flight is broken and the flight is cancelled. We will accommodate you on our next available flight".

That is different to being told "you're on your own". But if you decide that the "next available flight" is not acceptable and you want to travel sooner with a different airline, then you are indeed on your own (as a result of your choice to use a different airline) and should also be entitled to a refund for the cancelled/bumped flight.

 

[markis10]

My main issue with the "rant" was all the other details provider to add more flavour to the "rant". I'd love to know why the AFP were around though....... I can only guess why........

Tiger probably asked them to be close when the bad news was given, just like they have done on the TV episodes.

 

[harvyk]

I do not believe even the lowest of the low-cost-carriers says "you're on your own". They would say "we will accommodate you on our next available flight". Then it becomes a matter of whether that is acceptable to the passenger. The end result is likely to be no different than if they said "the aircraft for your flight is broken and the flight is cancelled. We will accommodate you on our next available flight".

There have been several times in the past where TT have said "Your on your own, pick up your refund in 6-8 weeks" after they cancelled flights.

 

[lovestotravel]

There have been several times in the past where TT have said "Your on your own, pick up your refund in 6-8 weeks" after they cancelled flights.

An acceptable solution for TT