Hi all,
I booked y+ with QF points on a flight from TLV-HKG (11hrs) on El Al.
The flight was oversold in premium classes and from what I can tell a number of pax got bumped down a class, myself and a friend included. I was advised upon check in that I was downgraded and that a new ticket for a Y seat would be issued at the gate.
When I got to the gate I was issued with a new ticket and advised compensation of $1,230 (USD) would be provided, but I had to claim it from customer service. I saw the lady read this amount from a piece of paper, but besides that have no record of the $1,230.
I’ve contacted El Al customer service and their response time is apparently 21 days.
It’s only been a few days, so I haven’t heard back yet. Is there anything else I should be doing or is it simply a waiting game. I.e. since I booked a QF reward ticket will El Al tell me to sod off?
I realise I probably should’ve asked for some details of the compensation in writing, but haven’t been in this situation before.
Thanks all!
I booked y+ with QF points on a flight from TLV-HKG (11hrs) on El Al.
The flight was oversold in premium classes and from what I can tell a number of pax got bumped down a class, myself and a friend included. I was advised upon check in that I was downgraded and that a new ticket for a Y seat would be issued at the gate.
When I got to the gate I was issued with a new ticket and advised compensation of $1,230 (USD) would be provided, but I had to claim it from customer service. I saw the lady read this amount from a piece of paper, but besides that have no record of the $1,230.
I’ve contacted El Al customer service and their response time is apparently 21 days.
It’s only been a few days, so I haven’t heard back yet. Is there anything else I should be doing or is it simply a waiting game. I.e. since I booked a QF reward ticket will El Al tell me to sod off?
I realise I probably should’ve asked for some details of the compensation in writing, but haven’t been in this situation before.
Thanks all!