Va Bene
Intern
- Joined
- Oct 16, 2006
- Posts
- 58
I originally booked 4 award Y flights from MEL-LHR return for Sept/Oct school holidays with QF. Did this on the first day they became available and paid all the taxes ($1600).
I work for a European based company and they have postponed a mid year conference to the middle of Sept. I have now booked flights with QF one week before the award flight and also the same flight number on the return leg as I have with the award flight. My plan is to fly over for the conference then meet the family when they fly to LHR and at the end of the 2 week holiday, fly back with them.
I booked and paid for the work flight this week in order to secure a good price and seat on both legs (it will be school hols and rugby WC). I didn't want to cancel the award flights yet as my company has changed these conference dates before. Once I know it is locked in, I can drop the award flight for me and get the points and taxes refunded.
QF have called me today and informed me that I must cancel one of the bookings and they wanted to cancel the entire return award booking for the complete family which I told them was unacceptable. They have now cancelled my return award flight.
Does anyone know if this is normal practice as I wanted to keep my options open?
Wife not happy as she has no lounge access on the way out to UK with the kids and I've been talking up the F lounge with the Spa treatment (not that I said she needs it!). Also one of the Spa people told me that they were looking at extending their hours beyond 5pm (our flight is in the evening).
I work for a European based company and they have postponed a mid year conference to the middle of Sept. I have now booked flights with QF one week before the award flight and also the same flight number on the return leg as I have with the award flight. My plan is to fly over for the conference then meet the family when they fly to LHR and at the end of the 2 week holiday, fly back with them.
I booked and paid for the work flight this week in order to secure a good price and seat on both legs (it will be school hols and rugby WC). I didn't want to cancel the award flights yet as my company has changed these conference dates before. Once I know it is locked in, I can drop the award flight for me and get the points and taxes refunded.
QF have called me today and informed me that I must cancel one of the bookings and they wanted to cancel the entire return award booking for the complete family which I told them was unacceptable. They have now cancelled my return award flight.
Does anyone know if this is normal practice as I wanted to keep my options open?
Wife not happy as she has no lounge access on the way out to UK with the kids and I've been talking up the F lounge with the Spa treatment (not that I said she needs it!). Also one of the Spa people told me that they were looking at extending their hours beyond 5pm (our flight is in the evening).