haydensydney
Established Member
- Joined
- Feb 20, 2008
- Posts
- 1,375
My partner and I had booked a nice penthouse on the central coast for the easter break - as we were almost there we received a phone call saying that the apartment was double booked! As we had family driving down from Brisbane and we came up from Sydney, we weren't impressed with this development.
They said the only alternative accomodation they could come up with was a $170 3 Bedroom apartment in North Gosfrord, which was dramatically less than the $650 a night we had paid for. Unfortunately we could not find alternative accomodation anywhere due to the Easter rush. So my partner and I headed back to Sydney and my parents stayed in some ghetto 2 star highway motel! I was outraged!!
Turns out the agency we used to book the apartment through hadn't "put it through" correctly and the apartment was given to someone else. All this comes out of the blue one hour before getting the keys.
Question: Is there any laws in NSW (like fair practice laws) that stipulate compensation for such instances? Or guaranteed placement of alternative accomodation of the same value? We're getting a full refund as expected, but there was heaps of petrol involved, a car full of groceries including meat
that had to be thrown out - was a disaster.
Not quite the holiday break I was expecting
They said the only alternative accomodation they could come up with was a $170 3 Bedroom apartment in North Gosfrord, which was dramatically less than the $650 a night we had paid for. Unfortunately we could not find alternative accomodation anywhere due to the Easter rush. So my partner and I headed back to Sydney and my parents stayed in some ghetto 2 star highway motel! I was outraged!!
Turns out the agency we used to book the apartment through hadn't "put it through" correctly and the apartment was given to someone else. All this comes out of the blue one hour before getting the keys.
Question: Is there any laws in NSW (like fair practice laws) that stipulate compensation for such instances? Or guaranteed placement of alternative accomodation of the same value? We're getting a full refund as expected, but there was heaps of petrol involved, a car full of groceries including meat
that had to be thrown out - was a disaster.
Not quite the holiday break I was expecting
