My partner recently booked and flew VA as part of international itinerary booked in Singapore.
Structure of the itinerary was:
- SIN-MEL return on SQ, one ticket
- 2 MEL-SYD returns - flexi fares on VA on separate tickets, each sector costing equiv of $250 aud.
However even though no flight connections were involved the travel agent but all different tickets on the same PNR.
As a result the earn came through as 1 pt per mile on the domestic sectors not $5 points per dollar (ie. 450 pts instead of 1250 pts. So after calling Velocity, he was told that this is correct as they were part of an international itinerary. So it seems they are basically earning as if they were on the same international through-fare, even though it is not and on separate tickets. So if the travel agent had put them in separate PNR they would have earnt at domestic rate not international rate. Seems wrong.
Also, last time this happened the call centre could see the flights were on a different tickets and corrected it immediately, this time the call centre said that was wrong and they shouldn't have done this.
Its only a 3000 pts, but it is the principle! Any Velocity "experts" know what the correct answer is?
Structure of the itinerary was:
- SIN-MEL return on SQ, one ticket
- 2 MEL-SYD returns - flexi fares on VA on separate tickets, each sector costing equiv of $250 aud.
However even though no flight connections were involved the travel agent but all different tickets on the same PNR.
As a result the earn came through as 1 pt per mile on the domestic sectors not $5 points per dollar (ie. 450 pts instead of 1250 pts. So after calling Velocity, he was told that this is correct as they were part of an international itinerary. So it seems they are basically earning as if they were on the same international through-fare, even though it is not and on separate tickets. So if the travel agent had put them in separate PNR they would have earnt at domestic rate not international rate. Seems wrong.
Also, last time this happened the call centre could see the flights were on a different tickets and corrected it immediately, this time the call centre said that was wrong and they shouldn't have done this.
Its only a 3000 pts, but it is the principle! Any Velocity "experts" know what the correct answer is?