- Joined
- Jan 14, 2013
- Posts
- 5,704
- Virgin
- Platinum
- Oneworld
- Emerald
Hasn't been the best customer experience so far. Cards have worked fine and I wasn't expecting widespread DC acceptance.
but..
1. No supplementary card as requested on initial application (now received after repeat application)
2. When supp card came no sign of a PIN. I called diners and told need to request a PIN specifically!
3. No mention of rewards on initial statement or website-called to check was registered and told wasn't registered as rewards is an option with an additional fee. Pointed him to website saying no fee with combined DC/MC account. Reistered for rewards and asked to confirm first month will earn rewards - after a bit of hold time told to check next month as should credit (I'm not confident they will)
A million miles from Amex
but..
1. No supplementary card as requested on initial application (now received after repeat application)
2. When supp card came no sign of a PIN. I called diners and told need to request a PIN specifically!
3. No mention of rewards on initial statement or website-called to check was registered and told wasn't registered as rewards is an option with an additional fee. Pointed him to website saying no fee with combined DC/MC account. Reistered for rewards and asked to confirm first month will earn rewards - after a bit of hold time told to check next month as should credit (I'm not confident they will)
A million miles from Amex