Diamond 48 hour guarantee Changes (10% or 2% overbook condition added)

[3eef]

What happened! I've been diamond HH for years averaging 80+ nights a year. Trying to get a room in Melbourne on Wednesday and now they say they have redefined the programme and there is no longer a 48 hour guaranteed room for Diamond!!
When did that happen?? Is it because they keep giving away free status!?! Anyone else had the same issue?

 

[Ewing]

It's still listed as a benefit online at Loyalty Rewards from Hilton HHonors

 

[mella2007]

Poor form if that's what they told you. Unless there are hundreds of diamonds all staying there on the same night using EVERY room.

 

[3eef]

Even called the hotel Apparently the new T&C listed states does not apply if hotel is 10% overbooked....

So it appears they are using that clause...

Poor form for a regular in the hotel and Diamond

 

[Danger]

Even called the hotel Apparently the new T&C listed states does not apply if hotel is 10% overbooked....

So it appears they are using that clause...

Poor form for a regular in the hotel and Diamond

That's pathetic. The benefit is completely useless then. Apart from the massive escape clause, how does a consumer know when a hotel is 10% overbooked?

The whole list of benefits for HHonors should just say "* At the hotel's discretion".

 

[3eef]

what is going on in Melbourne that EVERY 4* and 5* is booked?

 

[smit0847]

what is going on in Melbourne that EVERY 4* and 5* is booked?

Spring Racing has just finished so they should have left.

Maybe a big concert on that night?

 

[lovestotravel]

Another enhancement

 

[simongr]

It is Melbourne music week at the end of this week.

 

[serfty]

It's 110% for most hotels, however, for certain properties, it's 102%:

list: Hilton HHonors

This list includes the "Hilton Perth"!