Delayed status upgrade...?

[Tuddy]

Hi all,
Following a PEK-SIN flight on SQ my SC count is at 500 and segments at 16, so in all theory, I should be on gold...yet my account says that it's a mere silver, not gold. Delays in qualifying? I don't qualify just because? I'll receive it tomorrow as a Christmas present?
Thoughts? (and Merry Christmas all)

 

[ataline]

Hmm. My husband's SC's went to 580 yesterday and he was made gold overnight...maybe give them a ring after Christmas if it hasn't gone through?

 

[hummel]

Hi all,
Following a PEK-SIN flight on SQ my SC count is at 500 and segments at 16, so in all theory, I should be on gold...yet my account says that it's a mere silver, not gold. Delays in qualifying? I don't qualify just because? I'll receive it tomorrow as a Christmas present?
Thoughts? (and Merry Christmas all)

I remember a similar thing when I attained Gold. I logged in and was sitting around 520SC but still Silver, it wasn't till the next day that it rolled over. Around 10am I noticed the change I think.

 

[oz_mark]

Hi all,
Following a PEK-SIN flight on SQ my SC count is at 500 and segments at 16, so in all theory, I should be on gold...yet my account says that it's a mere silver, not gold. Delays in qualifying? I don't qualify just because? I'll receive it tomorrow as a Christmas present?
Thoughts? (and Merry Christmas all)

Status reviews are done overnight, and is normally a day behind the date you get the required status credits.

 

[CeeJayOz]

Logged in this morning to find I was Gold with 490 SC. Merry Christmas to me!

 

[Tuddy]

Ok so I'm now gold (yay!) but a strange thing has happened...
I flew PEK-SIN on 23/12 meaning I had the points credited on 24/12 to get me to 500 and then on 25/12 it has me clocking over to gold. However, on 24/12 I flew SIN-SYD meaning points credited on 25/12 - and not counted toward my requal...!?

 

[markis10]

Ok so I'm now gold (yay!) but a strange thing has happened...
I flew PEK-SIN on 23/12 meaning I had the points credited on 24/12 to get me to 500 and then on 25/12 it has me clocking over to gold. However, on 24/12 I flew SIN-SYD meaning points credited on 25/12 - and not counted toward my requal...!?

Thats happened to a few on AFF, seems to be a bug.

 

[Tuddy]

Thats happened to a few on AFF, seems to be a bug.

So is my best bet to give them a call? Send Virgin a PM on FB? Advice oh wise one...

 

[markis10]

So is my best bet to give them a call? Send Virgin a PM on FB? Advice oh wise one...

Give them a call and point out their weakness, it could make a lot of difference at the other end of the year.

 

[CeeJayOz]

Thats happened to a few on AFF, seems to be a bug.

Yeah happened to me when I hit silver: 40 SC in no man's land. i contacted Velocity - they gave me the bonus points for that flight, but nothing about the status credits. As it turned out it wasn't an issue.

Thankfully, the same thing didn't happen when I hit gold (I thought it would be tricky over the xmas period, given the delays with processing at the start of the month). Although I was kinda hoping they would have upgraded me during the status review instead of renewing me as silver when I had 460 SC and enough flights the following week to get to gold! I guess I'll get sent 2 new cards within a week or so of each other.

The other interesting thing is it's still showing my paid lounge membership as valid to 31 May, rather than the gold benefit. I know it's now non-refundable if you hit gold, but I'm pretty sure that wasn't the case when I joined - does anyone know exactly when that changed?

On a brighter note: it was very nice last night to walk straight up to priority check in and have our bag first off the plane at the other end. Yay for Gold!

 

[straitman]

On a brighter note: it was very nice last night to walk straight up to priority check in and have our bag first of the plane at the other end. Yay for Gold!

That would be very nice. A pity it does not happen all the time. (DJ & QF)