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<blockquote data-quote="Whining&amp;amp;dining" data-source="post: 2337384" data-attributes="member: 64463">&quot;If you wish to return wine not to your taste or you have changed your mind, we would be happy to refund in full any bottles returned to us (if we are satisfied they have been shipped to you, stored and handled correctly) with a deduction made for our initial freight and insurance fee. This will vary depending on your location. Please <a href="mailto:shop@winestar.com.au">email us</a> before sending any wine so we can expect it. Returns should be sent to the following address and not sent back in times of extreme heat (which may void your refund). Refunds will be processed within 24 hours of receipt of goods.&quot;I bought the wine years ago so maybe Bert is taking his happy pills these days but the wording of his Returns policy is still the same, nowhere does he stipulate that the return freight is at the buyer&#039;s expense; even though the purchase was made quite a few years back the cost of return postage was $60 (presumably a lot more these days) and therefore untenable. The deduction for &quot;initial freight and insurance&quot; is also something I haven&#039;t come across before and would lessen the refund further when added to the impost of return freight. There are no end of sites online that have a more generous approach to their customers and I therefore I voted with my feet...</blockquote>

[QUOTE="Whining&dining, post: 2337384, member: 64463"] "If you wish to return wine not to your taste or you have changed your mind, [B]we would be happy to refund in full any bottles returned to us [/B](if we are satisfied they have been shipped to you, stored and handled correctly) [B]with a deduction made for our initial freight and insurance fee.[/B] This will vary depending on your location. Please [EMAIL='shop@winestar.com.au']email us[/EMAIL] before sending any wine so we can expect it. [B]Returns should be sent to the following address and not sent back in times of extreme heat (which may void your refund). Refunds will be processed within 24 hours of receipt of goods.[/B]" I bought the wine years ago so maybe Bert is taking his happy pills these days but the wording of his Returns policy is still the same, nowhere does he stipulate that the return freight is at the buyer's expense; even though the purchase was made quite a few years back the cost of return postage was $60 (presumably a lot more these days) and therefore untenable. The deduction for "initial freight and insurance" is also something I haven't come across before and would lessen the refund further when added to the impost of return freight. There are no end of sites online that have a more generous approach to their customers and I therefore I voted with my feet... [/QUOTE]

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