A sad end..
CRYSTAL SERENITYS LAST ACT
Our wonderful butler escorted us to the gangway about 5pm whereupon we said our goodbyes to the captain, Hubert and the magnificent crew.
We walked to the ferry where we waited for 2 hours. I looked outside and saw the Rabbi and his wife waiting in the cold in a line that was not moving. Werner and Norma were half frozen when they arrived. The ferry ride was 2 more hours. Take off luggage, 1 hour.
Five hours in, we get off the ferry only to find all the luggage dumped everywhere, colors and numbers NOT together, luggage falling down, no porters and NO CRYSTAL REPS. NONE. No one giving instructions. No one helping the older folks. It was a shameful sight.
The one shining star was Sarah Hayes who was running her @&%#£ off to help every guest she could! Love that woman!!!
Then out to the busses. NO CRYSTAL REP. What a shameful end!
#noexcuses
And to add insult to injury, some guests who were bussed to the Intercontinental at 12:40am are being told there are NO reservations for them?!?!!!