Confirming Ticket Issue

[Mr H]

What's the heading section that you redacted (right above Frequent Flyer No.) - is that your full name? As you can see from my screenshot, I don't have that entire section with Frequent Flyer No, E-ticket, Cabin class, or Seat. It seems like the problem must be with including name-specific information somehow, as @AndyC1970 suggested. Thanks.

Yes - that is my name. I redact it because my employer might not be impressed by my use of premium cabins...

 

[Stargazer]

Sorry to ask such a basic question but if a flight is say 5minutes earlier arriving or 5 minutes later departing does this generate a new PDF with e-ticket with different ticket numbers. WHY? And this needs to be accepted or your entire itinerary might be cancelled. The average person wouldn’t know this. And the only way of checking if your itinerary is intact is to go to check my trip to see if the new flight details are entered. Why the reference to checking through Royal Jordanian? And I understand that the ticket number should commence with 081. That’s a lot to take in for a newbie. I continue to find new pitfalls. I keep wondering what I have missed out on which might trip me up.

 

[Scash]

Sorry, but I'm still not having any luck. Do you mind posting a (redacted) screen shot of where the "space for ticket numbers is" I have spent an hour on both the iOS app and the web site and simply cannot find it anywhere. It has nowhere for the passenger names either (which is where the ticket numbers usually appear on other sites like RJ or in the Qantas PDF).

I've attached shots of both the trip level and the page after clicking on the flight number.

As @AndyC1970 mentioned you need to ensure your profile name in CMT is exactly the same as your Qantas booking name. In my case it is my full first, middle and last names. You will need to delete the trip in CMT, amend your profile name and then re add the trip. Once you have done this, click on the flight as per your screen shots and you should then see your ticket number along with your QFF number and seat number (if you have chosen a seat).

 

[Mr H]

As @AndyC1970 mentioned you need to ensure your profile name in CMT is exactly the same as your Qantas booking name. In my case it is my full first, middle and last names.

I know some people have found this, but looking at my bookings on CMT, some of them include my middle initial and some don't. I have never had any difficulty adding a booking - just click to add a booking and enter the surname and Amadeus code and it pops up like clockwork.

 

[AndyC1970]

Sorry, but I'm still not having any luck. Do you mind posting a (redacted) screen shot of where the "space for ticket numbers is" I have spent an hour on both the iOS app and the web site and simply cannot find it anywhere. It has nowhere for the passenger names either (which is where the ticket numbers usually appear on other sites like RJ or in the Qantas PDF).

I've attached shots of both the trip level and the page after clicking on the flight number.



This sounds promising. Did you have to create a whole new CMT account or just edit your personal information? I've edited my personal information to include my middle name in the first name field after a space - but doesn't seem to have helped so far. The tickets do indeed have my middle name on them.

Overall not so enthusiastic about this web site compared to how it's commonly recommended here. At least I can see the e-ticket numbers fine through the RJ web site (which match those in the emailed PDF from Qantas), so at least that option is there for the same type of confirmation.

i put my middle inital in the field for first name so it was Andrew R then my surname in that field - yes i deleted and opened up a new account.

 

[jpp42]

Sorry to ask such a basic question but if a flight is say 5minutes earlier arriving or 5 minutes later departing does this generate a new PDF with e-ticket with different ticket numbers. WHY? And this needs to be accepted or your entire itinerary might be cancelled. The average person wouldn’t know this. And the only way of checking if your itinerary is intact is to go to check my trip to see if the new flight details are entered. Why the reference to checking through Royal Jordanian? And I understand that the ticket number should commence with 081. That’s a lot to take in for a newbie. I continue to find new pitfalls. I keep wondering what I have missed out on which might trip me up.

I believe that schedule changes require a re-ticketing, because the ticketing process is where a number of checks and balances apply, such as validating the minimum connection times between segments of your itinerary. If something changes such that MCT's can't be met, failed re-ticketing offers a way to flag the issue to a human to resolve. This is why even a five minute change to either the arrival or departure of one segment could be important. I'm not sure why the e-ticket numbers change, I assume it's part of the basic design of the system, but it is useful in that it helps you know that the ticketing process is completed when you get a new ticket number.

Yes it's not obvious to newbies that both reservations (which are often labelled "confirmed") and successful ticketing is required after schedule changes. For paid fares this usually happens fully automatically, but for reward tickets, especially those with certain partner airlines, there seem to be manual steps required and Qantas is not diligent about performing those manual steps in time. This is definitely the case if the destination city changes (like Qatar changing CBR to MEL). That's why everyone here is so attentive to ensuring that re-ticketing is performed, and using web sites like Check My Trip.

Why are we using seemingly random web sites? Because the Qantas web site doesn't list the e-ticket number in "Manage my Booking", and thus you have no way of knowing without calling Qantas, if your itinerary is actually still ticketed. Getting the PDF itinerary with e-ticket numbers indicates it was ticketed at one point in time, but if you don't immediately get this again after a schedule change (showing new ticket numbers), there's no way to look it up to check. However, Check My Trip by Amadeus and Royal Jordanian are two sites that do show this information, and they link into the same Amadeus database, so they are supposed to be trustworthy in that respect (except for the problem I'm having with CMT mentioned above, which appears to be about name-matching and not actually missing e-tickets).

 

[jpp42]

As @AndyC1970 mentioned you need to ensure your profile name in CMT is exactly the same as your Qantas booking name. In my case it is my full first, middle and last names. You will need to delete the trip in CMT, amend your profile name and then re add the trip. Once you have done this, click on the flight as per your screen shots and you should then see your ticket number along with your QFF number and seat number (if you have chosen a seat).

Yep, this has fixed it, thank you! Note that in the desktop web site I couldn't find any way to actually delete the existing trip, but when I re-added it after first changing my first name in the profile, it updated everything correctly and now I have the name section.

Noting that it only has the seat number and e-ticket number for my profile, not that of my partner who is on the same ticket. With the Royal Jordanian web site, which I think I prefer, all passengers appeared.

 

[Rich]

etting the PDF itinerary with e-ticket numbers indicates it was ticketed at one point in time, but if you don't immediately get this again after a schedule change (showing new ticket numbers), there's no way to look it up to check.

I am also having trouble with CMT but did have 2 flights changes yesterday and received new PDFs with new e-ticket numbers and dates for yesterday (actually one had the day before but the flight originates in USA so it was the correct date there). So I guess things are ok.
The CMT thing is frustrating. One thing I did find was I have never before found a site so accommodating when you delete an account and then sign up again with the same email address.

 

[Rich]

As @AndyC1970 mentioned you need to ensure your profile name in CMT is exactly the same as your Qantas booking name. I

Does it matter if you are not the first person listed on the booking? I.e.my award bookings were made by my wife so I am the second listed passenger.

 

[Rich]

For the record and for the benefit of others who tried the above steps on CMT but couldn't get the e-ticket numbers to show, I did solve it in the end.
Using the mobile app to "Add trip by reservation number" resolved it.

 

[madrooster]

The following scenarios require a ticket reissue for QF issued award tickets:

Carrier change (eg. AY HND-HEL being changed to JL HND-HEL)
Flight number change when the carrier is not QF
Date change when the carrier is not QF
Routing change (eg. AA LAX-DFW-MIA being changed to AA LAX-MIA)
Changes to departure times where the departure time has changed by more than 1 hour when the carrier is not QF

The following scenarios require either a ticket reissue or ticket revalidation:

Flight number change when the carrier is QF
Date change when the carrier is QF
Changes to departure times where the departure time has changed by more than 1 hour when the carrier is QF

The following scenarios do not require a ticket reissue or ticket revalidation:

Changes to arrival times
Changes to departure times where the departure time has changed by less than an hour
Equipment changes

CMT is not foolproof for the purposes of confirming a ticket is issued correctly. Many times it is correct, however it is possible that CMT may show a ticket number against a flight even when the ticket is not in the correct state. There is no foolproof method that is publicly accessible that can always 100% correctly confirm that the PNR/ticket is in the correct state that it should be in.

 

[Tiki]

I have had 3 different situations all within the last 48 hours.
1. BNE-AKL-RAR-AKL-BNE QF/JQ QF award. Jetstar changed the times by 20 minutes. I clicked accept changes and a new receipt with new ticket number arrived within 10 minutes. No ticket number in CMT the field for ticket number isn't even there. Seats still assigned in Jetstar app.

2. BNE-LAX-PVR QF/AA. Arrival in PVR changed by 1 hour (probably daylight savings) ticket info still the same on QF email and CMT

This is the problem one.
3. MTY-DFW-MIA-BON AA (QF award). AA seems to have changed the first flight to an earlier flight because the connection was tight, less than 2 hours. New flight number. with the change and accepted it on QF. Receipt emailed but still no new e-ticket number either on QF receipt or CMT. 52 hours and counting. Seats still assigned on AA's pnr.

At what stage should I be worried and push for the new ticket number to be issued?

 

[Mr H]

CMT is not foolproof for the purposes of confirming a ticket is issued correctly. Many times it is correct, however it is possible that CMT may show a ticket number against a flight even when the ticket is not in the correct state. There is no foolproof method that is publicly accessible that can always 100% correctly confirm that the PNR/ticket is in the correct state that it should be in.

What would be the circumstances in which CMT would show a ticket number for a flight that is ‘not in the correct state’?

 

[jpp42]

I have had 3 different situations all within the last 48 hours.
1. BNE-AKL-RAR-AKL-BNE QF/JQ QF award. Jetstar changed the times by 20 minutes. I clicked accept changes and a new receipt with new ticket number arrived within 10 minutes. No ticket number in CMT the field for ticket number isn't even there.

Not having the field for ticket number at all sounds like the issue I had, above, where the name doesn't match. Try the Royal Jordanian web site, it doesn't seem to be as picky (shows you all names in the PNR).

This is the problem one.
3. MTY-DFW-MIA-BON AA (QF award). AA seems to have changed the first flight to an earlier flight because the connection was tight, less than 2 hours. New flight number. with the change and accepted it on QF. Receipt emailed but still no new e-ticket number either on QF receipt or CMT. 52 hours and counting. Seats still assigned on AA's pnr.

At what stage should I be worried and push for the new ticket number to be issued?

No expert but based on previous comments in this board it does sound like there could be a problem there. Good news is that I haven't seen anyone report problems with AA losing their award seats like we have with Qatar, Malaysian, and others.

 

[algae]

The following scenarios do not require a ticket reissue or ticket revalidation:

Changes to departure times where the departure time has changed by less than an hour

I just had my departure time change on a British airways flight.
Change was only 30mins.
I had to go in and accept it on the Qantas website and I was reissued a new e-ticket pdf with new ticket numbers for the whole trip.

So even small time changes can result in a reticketing

 

[jpp42]

So even small time changes can result in a reticketing

Yep, mine was only 5 minutes!

So although I know Madrooster works in the industry, I think there are a lot more complexities behind how it actually works, and it likely depends on the exact mix of airlines.

 

[madrooster]

What would be the circumstances in which CMT would show a ticket number for a flight that is ‘not in the correct state’?

There's numerous and too technical for a public forum.

I just had my departure time change on a British airways flight.
Change was only 30mins.
I had to go in and accept it on the Qantas website and I was reissued a new e-ticket pdf with new ticket numbers for the whole trip.

So even small time changes can result in a reticketing

QF's system by default will reissue regardless of the change.

My post differentiated between situations where you MUST reissue, ie. you will have issues travelling if you do not, vs ones that you don't need to (but can if you want to/QF wants to).

 

[Mr H]

There's numerous and too technical for a public forum.

I feel like some examples would help. Basically, I and others had assumed that CMT was a real-time window into the Amadeus booking system and that if it had a ticket number then the booking was ticketed, and if it did not show that number, then it was not ticketed. I and others had assumed this was failsafe, and that the Qantas website and emails were not. You are now telling us that this is not so, which is very important to for us to know. I think we need more information to process this huge paradigm shift and to understand what the risks might be.

 

[madrooster]

I feel like some examples would help.

Some examples for you since you've asked... voided/suspended/refunded/exchanged coupons, incorrect and even somewhat correct use of FHE/FHA/FHM/FA elements, coupons incorrectly associated... does that make any sense to you or to someone who doesn't understand the system?

I think there are a lot more complexities behind how it actually works

@jpp42 has the right idea.

 

[Mr H]

Some examples for you since you've asked... voided/suspended/refunded/exchanged coupons, incorrect and even somewhat correct use of FHE/FHA/FHM/FA elements, coupons incorrectly associated... does that make any sense to you or to someone who doesn't understand the system?

Of course it doesn't, because you haven't explained it. Your position seems to be that you know we are all wrong and you're not going to tell us why.