Compassionate refunds from Air NZ?

[Revenge]

Not sure of this post belongs in this (Refunds & Travel Insurance) forum or if it should be in the Air New Zealand forum.

Has anyone had any luck with the compassionate refund scheme to get their cancelled covid flights refunded by Air NZ?

Any idea on how long they take to assess?

I am trying this now. Sent an email to the [email protected] email address 2 days ago, but so far have not received any response, not even an automated acknowledgment that the request has been received.

 

[Revenge]

Update: I just received a confirmation!

Kia ora,

Thank you for reaching out to us, regarding your booking xx_xx_ with Air New Zealand.

We understand this past year has been extremely stressful and uncertain for our customers, we thank you for your patience as we continue to work through this difficult time.

I am delighted to advise you that we have approved your refund request.

This will be processed back to the same form of payment within 15-20 working days.

If you have any further questions, please don’t hesitate to call us on 0800 747 800.

 

[DC3]

“Anyone had success in compassionate refund from Air NZ?”

The question has been answered.