Classic rewards booking error 4620 - (c/card details are right!!) and 2+ hours wait for help.

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chat still not coming up.
Anyone know the link?
I bet, because the wait is MORE than 3 hours, the link box does not pop upuntil they want it to. Wow. Good one Qantas. WebChat | Qantas Frequent Flyer
Telstra does it (phone service) better than Qantas, and we all know how diabolical Telstra is. :mad:
 
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IIRC there’s a note saying the chat box will appear ‘if available’. By the sounds of it there’s a bit of a back log at the moment, so the box may not appear at all.

Certainly this was my experience a few weeks ago trying to use chat. The box never came up (and other contact methods had extremely long wait times).
 
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Our WebChat service is available 7am-7pm (AEST), seven days a week.
If you're getting in touch during these hours, the WebChat pop up will appear once an agent is available.
The Qantas Frequent Flyer team
 
JennyMG said:
chat still not coming up.
Anyone know the link?
I bet, because the wait is MORE than 3 hours, the link box does not pop upuntil they want it to. Wow. Good one Qantas. WebChat | Qantas Frequent Flyer
Telstra does it (phone service) better than Qantas, and we all know how diabolical Telstra is. :mad:
Click to expand...
Chat box is like taxis.
Never there when you need it, but bombarding your screen when you dont.
 
JennyMG said:
Telstra does it (phone service) better than Qantas
Click to expand...
Whoa, big call! Rather put my head down the toilet and flush than call Telstra customer service.

I had a similar error a while back, they have what sounds like a script about using chrome on a computer, cookies enabled etc. So much for all their other apps. Didn’t work of course.

Called back again, completed booking, waived call centre fee as I could quote the error number. WP get bumped forward in the queue, possibly the biggest benefit - reduced pain.:rolleyes: Profuse apologies to those who get bypassed.

Cheers skip
 
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