Classic Reward ticket issued, but unable to access e-ticket PDF

[05flyer]

Have encountered a new glitch in the ever problematic world of Qantas reward ticketing today.

I made a booking for a JAL flight yesterday. By this morning, still no e-ticket issued, so I made the usual phone call requesting follow up.

Shortly after, the booking status changed to ‘ticketed’ on JAL’s MMB.

However, several hours later, I’m yet to receive an email from QF with the usual e-ticket itinerary PDF. When I click the ‘email itinerary’ request under Qantas’ MMB, I receive the following message:

An error has occured [sic] while trying to send a copy of the itinerary

I’m also yet to see an actual ticket number anywhere, and the old Finnair method appears to have gone the same way as Royal Jordanian.

Not overly concerned given JAL is marking the booking as ticketed, but assume this is worth following up at some point?

 

[SYD]

Have you checked APIS has the minimum of DoB?

 

[05flyer]

Have you checked APIS has the minimum of DoB?

Yeah, all filled in. Also, when I hover over the cancel or change buttons, it doesn’t show the usual “this booking is processing” pop up indicative of incomplete ticketing (which it did before I called today).

 

[Quickstatus]

so I made the usual phone call requesting follow up

Is [email protected] still valid?

 

[SYD]

The CheckMyTrip app reinstated eTicket numbers.

 

[05flyer]

Is [email protected] still valid?

Yes, but they tend to be hesitant to help unless the booking in question is an OWA booking.

The CheckMyTrip app reinstated eTicket numbers.

Oh that’s good to know. I’ve just tried it and it has confirmed I have an eticket number which is a relief.

Strange to not receive an email though, have never encountered that before - will hold hope that it’s still on the way.

 

[Quickstatus]

But isn't a Classic reward on a partner OW airline like JAL the reason to use that email?

 

[05flyer]

But isn't a Classic reward on a partner OW airline like JAL the reason to use that email?

True actually, for some reason I’d misremembered and thought it was only for OWA bookings. Though their usual spiel (see below) is that it’s only for flights that have “been cancelled or had a schedule change”.

Not sure if this issue falls strictly within that scope. I’ve had mixed experiences in the past with them helping where that’s not the case.