Classic reward being cancelled by Qantas!

[Cityblue]

Just had the South African call centre cancel my business classic reward to. Had a sector by another carrier reschedule which would have mean we missed our flight from HK back to Sydney (the rescheduled flight landed after the connection would have already left). Called to ask them to reschedule the connecting flight which was done, but they cancelled the sector with the other airline. Spent 8 hours so far and they are doing an investigating. Fiji is blaming the South African call centre but no one can fix this!

They are doing an investigation now but I'm not confident I'll hear anything back... Any suggestions on who else to contact?

My suggestion is to keep calling, whenever someone said they would investigate and get back to me they never actually call back so give it an hour then call again, ask them to contact the partner airline too and request the booking be reinstated if they haven’t tried that already
Hope it gets sorted for you

 

[JohnK]

@bazzam there's a few suggestions in some of the other threads.

Send email to Stephanie Tully. Try calling back many times until you get a helpful person.

 

[BrendanC]

Yeah… of *course* other airlines can - and do - handle each other’s bookings. They do it with IRROPS and schedule changes and adding new flights when old ones get cancelled.

Some airlines will go out of their way to help. Others won’t.

When QF cancelled their SFO flight on me, issued by a partner airline, I asked QF if they could protect me on another flight than the one already assigned. They said ‘we can’t do that’ [add a new flight into the booking and then I get the partner to ticket].

I said ‘can’t, or your policy is not to?’ I got yelled at by by agent in Cape Town (which I now see others have similarly reported in other threads).

Other airline like CX have no issue doing it.

I had a QF U booking MEL-HKG-LHR for 2 on CX 7th Oct next. Flight cancelled by CX who automatically put us on same flight up to HKG and an earlier flight to LHR on 8th Oct. unhappy i arrive a days later on a weekend, but at least I’m getting there. Thanks CX.