Refunded Classic Plus points go to cash, not QF account?

S

shuuy

Member
Joined
Aug 29, 2013
Posts
421
Qantas
LT Gold
Oneworld
Sapphire
Star Alliance
Gold
I made a change to a Classic Plus award - cancelling one leg of a return flight.

I think Qantas refunded me the cash value of the points (ie higher than taxes), but didn't refund points.

This doesn't seem right - is this a common error? (I'm on call #3 and email #2 about this with QF).
 
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