Hi all
Just a clarification question. Is it correct that QF waives the telephone booking fee when it is not possible to book something online? Or is it only when the possibility exists and the online channel is broken that the fee is waived? I booked a classic award over the phone and was charged the fee, despite the call centre operator clearly stating, yes, you cannot book the classic award from that port at all online (FYI, it is SCL that im talking about). I was assuming that the fee would not be applied, however no amount of discussion was successful in getting it waived.
Thoughts and comments?
Thanks
QF2220
Just a clarification question. Is it correct that QF waives the telephone booking fee when it is not possible to book something online? Or is it only when the possibility exists and the online channel is broken that the fee is waived? I booked a classic award over the phone and was charged the fee, despite the call centre operator clearly stating, yes, you cannot book the classic award from that port at all online (FYI, it is SCL that im talking about). I was assuming that the fee would not be applied, however no amount of discussion was successful in getting it waived.
Thoughts and comments?
Thanks
QF2220