Claiming FF points on upgrade to *Class

[DontGetMeStarted]

Can anyone advise how I claim the FF points between Syd-Hnl return after we paid for an upgrade to Star Class at the airport. My husbands FF number worked at the desk but mine appeared to have a glitch. Have kept boarding passes for both journeys and also have receipts issued.
Thanks
Noreen

 

[MelUser]

Fax the boarding passes to the Qantas frequent flyer service centre.

In the covering fax point out that you were in paid star class seated at seat ___ and you would like flight credited at star class level.

good luck

 

[lovetravellingoz]

Just online at qantas.com and go to the

claim missing flights

in the ff section in your profile.


I did this for a family of 4 when none of the points came through.