Citibank to velocity transfer time?

[chk123]

Hi, this question hasnt been asked since 2015.

I recently transferred my points from citi to velocity. The status in citi says "fulfilled" but I cannot find more info on what that means? It also doesnt help that citi state it will take up to 28 days to transfer.

Reading the posts back a few years ago, citi had personnel details incorrect on file and caused a rejected transfer to velocity. Anyone have any ideas?

 

[theblank]

last time i did this took a day. Or two. I wouldnt have noticed really as it happened quick enough that there is no point caring about how long it takes.

 

[Duffa]

24 hours to 5 days - weird
And the delays are always when you need the points quick!

 

[chk123]

Thanks both, I'll give them another call early next week. Citi is showing the order was "fulfilled" but when I called them today the consultant said my velocity details including my name and velocity number aren't on file...lesson learnt, do a trial run of a few points !