M
Max Samuels
Guest
So this happened to a friend of mine the other day, and got me thinking that this actually happens quite a lot, and for those not as "in the know", can be a real drag...
My friend was flying NRT-MEL on QF. She called me from the bus en route to NRT for a chat, and in passing mentioned she was getting to the airport really early so maybe she'd get a seat after all in the "tired old Qantas club"... at which my ears perked up. I said to her "as QF Gold there are about 7 lounges you can access at NRT. I recommend the EK lounge as it is new, spacious, pretty slick, and very empty at the time you will be there".
Anyway, an hour or so later she calls me from the EK lounge thanking me for my suggestion. She did however point out that the "QF" check-in staff (JL staff), did not mention it to her. When she asked, they said "no access". But she had good intel (form me) and was confident it would work - which it did.
But the question is this: should check-in staff be knowledgable of the lounges and rules etc? i think YES. Especially the OW lounges. One could argue that the QF-EK thing is a special arrangement, and maybe the rent-a-check-in-staff don't know about it (no reason they couldn't, however), but JL is a member of OW, so the staff should be aware of the lounge arrangements there, and should certainly mention them? But there was no mention of AA or CX......
My friend was flying NRT-MEL on QF. She called me from the bus en route to NRT for a chat, and in passing mentioned she was getting to the airport really early so maybe she'd get a seat after all in the "tired old Qantas club"... at which my ears perked up. I said to her "as QF Gold there are about 7 lounges you can access at NRT. I recommend the EK lounge as it is new, spacious, pretty slick, and very empty at the time you will be there".
Anyway, an hour or so later she calls me from the EK lounge thanking me for my suggestion. She did however point out that the "QF" check-in staff (JL staff), did not mention it to her. When she asked, they said "no access". But she had good intel (form me) and was confident it would work - which it did.
But the question is this: should check-in staff be knowledgable of the lounges and rules etc? i think YES. Especially the OW lounges. One could argue that the QF-EK thing is a special arrangement, and maybe the rent-a-check-in-staff don't know about it (no reason they couldn't, however), but JL is a member of OW, so the staff should be aware of the lounge arrangements there, and should certainly mention them? But there was no mention of AA or CX......