Check Accor Plus free night availability

twiningb

Active Member
Joined
Sep 2, 2015
Posts
727
Is there a way to check availability for the Accor Plus Stay Plus (free night) while currently holding a reservation for the same? It seems to disqualify you from searching for potential better options before it's used.
 

Daver6

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Sigh. I have zero confidence after my phone call. I had two free nights booked for Melbourne in early August. Being from WA, that isn't going to happen so I cancelled last week. Two free nights are back in my account but expire at the end of August.

What was frustrating is last August I had a booking to use one of the nights at a Perth hotel. About 18 hours prior to check-in the hotel called to cancel my booking at they were being taken over to be used as a quarantine hotel.

Anyway, just called the 1300 number and asked about an extension. I was told at first that one night will automatically roll over when I renew and the other one will roll over once I make a booking. That didn't make much sense. I pushed for clarification and was told after roll over, if I book and use one of the nights in the first 3 months I can then call and get the other one rolled over (unclear how long it would be valid for).

I pointed out this isn't very practical as I'd want to use both nights on the same trip. The lady just said the same thing again and I told her how impractical it is. She then just said ok both nights will roll over. I felt she had no idea and just wanted to get off the phone. At this point I said I had no confidence in what she is saying as she is contradicting herself and asked to speak to a supervisor. Apparently this can't be done because she's working from home. Eventually she said she'd escalate to a supervisor and is allegedly going to call me back within 2 business days. I don't expect to hear back.

This is super frustrating to say the least.

What's also annoying is the Perth Accor hotels are nothing special at all. No real reason to go to an average hotel locally for a staycation. The two half decent properties near Perth, Pullman Bunker Bay and Basildene Manor don't appear to have Stay Plus availability (although searching is incredibly painful).

</rant>
 

oz_mark

Enthusiast
Joined
Jun 30, 2002
Posts
20,059
What's also annoying is the Perth Accor hotels are nothing special at all. No real reason to go to an average hotel locally for a staycation. The two half decent properties near Perth, Pullman Bunker Bay and Basildene Manor don't appear to have Stay Plus availability (although searching is incredibly painful).

</rant>

When are you looking for? Weekends might be a bit tough, but there are some options at the Pullman

Capture.PNG
 

Daver6

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When are you looking for? Weekends might be a bit tough, but there are some options at the Pullman

View attachment 254083

I should have updated that I did find some availability at Bunker Bay. Decided I didn't want to go there in August in the end. I did call and confirm Basildene had no availability.

No surprised that Accor didn't get back to me. In the end I just booked a night at the Mercure in the CBD and upgraded to a suite for one night. Seemed like less hassle than dealing with Accor Plus.

I tell you one thing though. Their customer service and understanding of Covid related issues is pretty poor. It's one thing getting Accor Plus free through Amex, but why anyone would pay for this, especially during Covid times, is beyond me. Maybe it's also that in Perth they don't have any stand out properties or places worth using the dining benefit.
 
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Joined
May 23, 2020
Posts
136
Sigh. I have zero confidence after my phone call. I had two free nights booked for Melbourne in early August. Being from WA, that isn't going to happen so I cancelled last week. Two free nights are back in my account but expire at the end of August.

What was frustrating is last August I had a booking to use one of the nights at a Perth hotel. About 18 hours prior to check-in the hotel called to cancel my booking at they were being taken over to be used as a quarantine hotel.

Anyway, just called the 1300 number and asked about an extension. I was told at first that one night will automatically roll over when I renew and the other one will roll over once I make a booking. That didn't make much sense. I pushed for clarification and was told after roll over, if I book and use one of the nights in the first 3 months I can then call and get the other one rolled over (unclear how long it would be valid for).

I pointed out this isn't very practical as I'd want to use both nights on the same trip. The lady just said the same thing again and I told her how impractical it is. She then just said ok both nights will roll over. I felt she had no idea and just wanted to get off the phone. At this point I said I had no confidence in what she is saying as she is contradicting herself and asked to speak to a supervisor. Apparently this can't be done because she's working from home. Eventually she said she'd escalate to a supervisor and is allegedly going to call me back within 2 business days. I don't expect to hear back.

This is super frustrating to say the least.

What's also annoying is the Perth Accor hotels are nothing special at all. No real reason to go to an average hotel locally for a staycation. The two half decent properties near Perth, Pullman Bunker Bay and Basildene Manor don't appear to have Stay Plus availability (although searching is incredibly painful).

</rant>
Some pleasant experience/outcome to share - I have a StayPlus night expiring 31/8 and did have a booking for stay at Sofitel Brisbane Central (I am from Sydney) on 29/8. Sent an email online to request for an extension of the credit (in view of the current Covid restrictions). Received a reply early this week stating request had been forwarded to Customer Service team. Received an email overnight (and confirmed online) that a credit had been re-issued for a new expiry date of 31/8/22. Very happy and impressed. The credit was issued even before I cancelled the 29/8 booking. I also already have another credit extended (also from prior years) before this request.
 

Ktan89

Member
Joined
May 28, 2019
Posts
454
Some pleasant experience/outcome to share - I have a StayPlus night expiring 31/8 and did have a booking for stay at Sofitel Brisbane Central (I am from Sydney) on 29/8. Sent an email online to request for an extension of the credit (in view of the current Covid restrictions). Received a reply early this week stating request had been forwarded to Customer Service team. Received an email overnight (and confirmed online) that a credit had been re-issued for a new expiry date of 31/8/22. Very happy and impressed. The credit was issued even before I cancelled the 29/8 booking. I also already have another credit extended (also from prior years) before this request.
Hey, good outcome. care to share the online email you sent it to?
 
Joined
May 23, 2020
Posts
136
Hey, good outcome. care to share the online email you sent it to?
Happy to, but I don’t have a specific email address - I just log on to my AccorPlus account (via ALL booking site (the AccorPlus log on site always has problem) then navigate to support or contact us something like that for a web-based email enquiry. As reported earlier we received a response advising that the request had been redirected to Customer Service. Nevertheless, the first response was sent from email address [email protected] but I never used the address for further communication. Hope the information helps.
 

Ktan89

Member
Joined
May 28, 2019
Posts
454
Happy to, but I don’t have a specific email address - I just log on to my AccorPlus account (via ALL booking site (the AccorPlus log on site always has problem) then navigate to support or contact us something like that for a web-based email enquiry. As reported earlier we received a response advising that the request had been redirected to Customer Service. Nevertheless, the first response was sent from email address [email protected] but I never used the address for further communication. Hope the information helps.
Thank you
 

quinch

Newbie
Joined
May 25, 2017
Posts
3
Hi, can someone please help me check the availability for Accor Plus Stay Plus (2 free nights) for the new Sofitel Adelaide for 27-29 Dec 2021? Just want to check the availability before joining. Thank you :)
 

itsjackson

Junior Member
Joined
Dec 24, 2021
Posts
10
Hi, I was wondering if someone could check stay plus availability for the Pullman On the Park Melbourne for 22-23 Jan 2022? I'm not yet a member and wanted to see if I could use it before I joined. Thanks in advance!
 

mikedesign

Junior Member
Joined
Oct 2, 2014
Posts
22
Is anyone having trouble using their Stay? I keep getting 'your Stay Plus complimentary night is not available for this search criteria. Enjoy your exclusive member rate.' tried different dates and locations — no success.
 

forevadelayed

Junior Member
Joined
Feb 22, 2019
Posts
13
Is anyone having trouble using their Stay? I keep getting 'your Stay Plus complimentary night is not available for this search criteria. Enjoy your exclusive member rate.' tried different dates and locations — no success.
I was seeing the same thing when looking at a range of dates. I had better success with seeing the Stay Plus free night when searching for a single date.
I was checking Sofitel Darling Harbour and Sofitel Melbourne on Collins. What hotel are you trying? Maybe it is an exempt one?
 
Last edited:

mikedesign

Junior Member
Joined
Oct 2, 2014
Posts
22
Thanks, checking for single dates seems to help but it definitely seems limited with choices than previous years. I was looking at Port Douglas and Palm Cove but also checked Sydney, Gold Coast, coughet, Singapore to make sure it wasn’t just those two locations. I found one place in Port Douglas that would accept the stay after April and none in Palm Cove. Used my stay in PC last year with no issues.
 

Daver6

Senior Member
Joined
Dec 31, 2011
Posts
8,079
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Is anyone having trouble using their Stay? I keep getting 'your Stay Plus complimentary night is not available for this search criteria. Enjoy your exclusive member rate.' tried different dates and locations — no success.

I've had this problem in the past. Go to ALL - Accor Live Limitless and search from there (while logged in). The issue happens when going to accorplus.com and initiating your search from there. Obvious, right? 🤦‍♂️
 
Joined
Jul 17, 2014
Posts
431
I've had this problem in the past. Go to ALL - Accor Live Limitless and search from there (while logged in). The issue happens when going to accorplus.com and initiating your search from there. Obvious, right? 🤦‍♂️
I activated my membership a few days ago and have just used the app. Just log into that, input your search criteria and once the results come back there is a little slider at the top which you flick to check for free night availability. It then updates the results. Surely this is the easiest?

Pele.
 

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