Charging fares by post code

[medhead]

Looks like IATA are having a "think" fest of brilliant ideas.

Higher airfares on cards for those who live in wealthier postcodes as airlines get personal

Savvy travellers know that pricing of flights is based on demand and that the person next to you, who booked three months earlier, may have paid half the price for the same flight.
But what if the price paid by the person next to you was lower because you live in a wealthy inner city suburb and they live in a cheaper, outer suburb? Or maybe you paid more for the flight because the airline knows from your booking history that you fly the same route at the same time every year to visit family overseas?

With some Qantas stuff:

Mr Joyce said Qantas already offered a more personalised service for its top-tier flyers using data as a result of their financial importance to the airline.
"We had a CEO that was travelling on Qantas," he said. "She wanted to see a movie on the aircraft and the in-flight entertainment wasn't working on that flight. The cabin manager apologised and went into the system and reported the problem. By the time the passenger landed in Sydney there was an apology there and a DVD of the movie of the movie she wanted to see was delivered to her house. And she told everybody how well we took care of her, because we had information and tracked it."

But the following struck me. I would love to have a personal outline from Alan Joyce comparing and contrasting his stated policy of recognition on birthdays, against my experience in 2014 where the CSM seemed to actively ignore me when flying on my birthday. I made eye contact 3 or 4 times and they just looked away, perhaps that's just coincidence.

"If you are sitting in 99A … and it is your birthday and a special occasion and we know about it, [the flight attendants] will come down," he said. "Our people come to celebrate something special."

 

[opusman]

I particularly liked this bit

There are already reports of travel companies like Orbitz and American Airlines posting higher prices for customers using the Safari web browser found on Apple products due to the assumption they may be wealthier than those using other browsers like Internet Explorer

 

[TomVexille]

I particularly liked this bit



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So did I

 

[MEL_Traveller]

The Qantas CEO admits the passenger received better treatment based on their class of service and tier status.

Cathay Pacific treats me, a low tier level member of a different airline FF program, like virtual royalty... including free exit rows and the occasional op-up. Wonder why I fly CX?

Many years ago the CEO of Lufthansa said it was important to remember First class passengers sometimes travel economy. Therefore, anyone, in any class, should be treated as 'premium' because you could lose business if you don't.

Why do I fly Lufthansa instead of QF?

 

[wandering_fred]

...

Why do I fly Lufthansa instead of QF?

Because QF doesn't fly to Germany?

Happy wandering

Fred

 

[SeatBackForward]

Looks like IATA are having a "think" fest of brilliant ideas.

Higher airfares on cards for those who live in wealthier postcodes as airlines get personal



With some Qantas stuff:



But the following struck me. I would love to have a personal outline from Alan Joyce comparing and contrasting his stated policy of recognition on birthdays, against my experience in 2014 where the CSM seemed to actively ignore me when flying on my birthday. I made eye contact 3 or 4 times and they just looked away, perhaps that's just coincidence.

Bet the CEO punts the rest of the staff into Economy and they'll get nothing anyhow..as usual, looking after their mates.

 

[whatmeworry]

Virgin already charges according to your internet browsing history.

 

[moa999]

Personally don't see it unless the airlines also withdraw from comparison engines which show the lowest fares.

Would also argue a very frequent visitor to a airline website may be very price sensitive, continually checking price and only booking if it's low enough. Price it higher you won't get a booking

 

[dodgeyhack]

But the following struck me. I would love to have a personal outline from Alan Joyce comparing and contrasting his stated policy of recognition on birthdays, against my experience in 2014 where the CSM seemed to actively ignore me when flying on my birthday. I made eye contact 3 or 4 times and they just looked away, perhaps that's just coincidence.

In contrast, on QF1 flight last week, two gentlemen in the middle bulkhead (32EF) were given pre take off champagne because it was their birthday.
Seats were allocated on the day according to my tracking on expertflyer, which along with the middle seats, said to me they were low tier QFF members, but who knows.