Charged for red deal to flex but never occurred. How to proceed?

[NZflygirl]

Delete delete thread please moderators @Mattg or anyone else... HUACA worked! I feel quite rusty on all this stuff and after a shower got my head straight and called again. Next agent sorted it for me. No extra charge - whew!

 

[TheInsider]

You won't get a transcript of the phone call!
Just because they can say something on the phone doesn't necessarily make it legally binding either.

Australian domestic and trans-Tasman flights​

Book any eligible domestic Australian or trans-Tasman flight, and we'll waive the change fee one time if you decide to change your date of your travel before 31 March 2021.
Eligible flights include:

• Any Qantas domestic Australian flight booked between 21 May 2020 and 31 March 2021, for travel between 12 June 2020 and 31 March 2021.
• Any Qantas trans-Tasman flight booked between 15 October 2020 and 31 March 2021, for travel between 16 October 2020 and 31 March 2021.

If you want to change your dates, simply do so before your scheduled date of departure and travel before 31 March 2021. You'll also need to cover any applicable fare increase for your new flights.
Before booking, ensure you check the latest Government travel requirements, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Note: if we’ve cancelled your Qantas flight, we'll rebook you on the next available flight to your booked destination (if possible), at no additional cost to you. Alternatively, you can choose a flight credit or a refund. You won’t be charged any change or cancellation fees.
Fly Flexible | Qantas

 

[NZflygirl]

I managed to sort it but interesting you can’t get a recording of the transcript. Thank you.

 

[admin]

Delete delete thread please moderators @Mattg or anyone else... HUACA worked! I feel quite rusty on all this stuff and after a shower got my head straight and called again. Next agent sorted it for me. No extra charge - whew!

Instead of deleting this thread, I'm now closing it. The thread contains information which might be useful to other members, so best to keep it available.