I'm interested to hear anyone elses experience or take on this.
A few weeks ago I got held up on the road and missed my flight. So I got on line and booked the next flight on points. (did not use the change option)
Before I even reached the airport a consultant from QF premium rang me and let me know that they had refunded my points and had put me on the next flight without cost. I thought that was great and QF really do look after WP.
However, last week my employer asked me if I could get to work early last minute [same day] so I got myself to the airport and enquired about getting myself on the earlier flight, which had plenty of seats. The bad news was I had to pay the FULL fare and there was no change option. So paid full fare reluctantly and blew the fare on the later flight.
Not complaining really. just confused by QF inconsistency. Or is this another enhancement for status pax?
A few weeks ago I got held up on the road and missed my flight. So I got on line and booked the next flight on points. (did not use the change option)
Before I even reached the airport a consultant from QF premium rang me and let me know that they had refunded my points and had put me on the next flight without cost. I thought that was great and QF really do look after WP.
However, last week my employer asked me if I could get to work early last minute [same day] so I got myself to the airport and enquired about getting myself on the earlier flight, which had plenty of seats. The bad news was I had to pay the FULL fare and there was no change option. So paid full fare reluctantly and blew the fare on the later flight.
Not complaining really. just confused by QF inconsistency. Or is this another enhancement for status pax?