Changing DSC flight destination booked with Flight Credit and cash

[Qantas747]

Hi AFFers,

I've tried to have a look around but haven't come up with an answer to this (hoping that it's more straight forward than I'm thinking, though).

If I have a one-way flight booked during the last DSC promotion (Feb/Mar 2023) for travel in December, paid for with a Flight Credit (from a previously self-cancelled flight) and cash, and would like to change destinations (e.g. from original destination Bangkok to new destination Singapore), will I:

1) still be able to receive DSCs, and
2) have the Flight Credit portion refunded along with the cash paid to the same new Flight Credit? As in, do the Flight Credit portion and cash then become a single new Flight Credit?

I ask this because, as many would be aware, to change a destination with QF you first have to cancel the ticket and request a Flight Credit.

For example, let's say $600 came from the original Flight Credit and $400 from cash.

Based on this forum, if I were to keep the same PNR, the DSCs should stay, as long as it's still within the promotion period. I have previously done this, but only on flights booked with cash. However, for this booking, I partially used a Flight Credit that was attached to a different booking from a 2022 DSC period (obviously no longer valid to earn SCs). I then booked this flight, with that first Flight Credit, during the DSC period this year.

Does anyone have any experience with this? Would all the money be refunded to the same Flight Credit that uses the original PNR - and because it's the original PNR, would this follow with the original now-expired 2022 DSC conditions or the more recent 2023 DSC-period conditions? I'm hesitant to change destinations for risk of losing the DSCs.

Thank you for any advice you can provide.

On a separate note... QF A380 or Finnair A330 in Y SYD-SIN? Haven't tried either product yet and both have a novelty value.

 

[AustraliaPoochie]

That is very complicated.
As you are "only" QFF SG, you will most likely get put to the(ir) ie QF's overseas call center, and can only make the problem much worst.
If you are lucky, and somehow get the HBA QF's call centre, who understand what to do, then you are lucky, but if you get the overseas call center, it might get even "worst".
Not that I have the ideal/answer/solution, but best of luck.
===
For now, while AY's planes are being used, if you do succeed, you could get the premY seats on the AY's 330, instead of plain squashed Y.
---

 

[aikman]

I would just buy a separate ticket from Bangkok to Singapore to avoid any problems but thats just me. It's likely to be cheaper too.

 

[elanshin]

Firstly, if you booked it with a flight credit, did you get them to issue you a new PNR during the DSC window (or did it already have double status from covid). Otherwise, with how Qantas IT works, it won't have double status even though you booked it during DSC window.

 

[offshore171]

I wouldn't mess with it to be honest. Almost guaranteed they will stuff it up and you'll be worse off.

Grab a separate flight from Bangkok to Singapore.

 

[tdimdad]

Your choice of QF vs AY comes down to how much you care about the aircraft type. A380 is wonderful to fly as a passenger. But if that's not the definite drawcard for you, you might as well test out AY A330. If you book in Y, select an Economy Comfort seat, five first rows of the Y cabin because they have more legroom.

 

[Qantas747]

Appreciate all the replies, very helpful. Thank you all.

That is very complicated.
As you are "only" QFF SG, you will most likely get put to the(ir) ie QF's overseas call center, and can only make the problem much worst.
If you are lucky, and somehow get the HBA QF's call centre, who understand what to do, then you are lucky, but if you get the overseas call center, it might get even "worst".
Not that I have the ideal/answer/solution, but best of luck.

This is exactly my worry. Looking at what you, @aikman and @offshore171 say, it seems the better option is a connection once in Asia already.

Almost guaranteed they will stuff it up and you'll be worse off.

I feel like this should be the general advice for anything to do with the call centre!

Firstly, if you booked it with a flight credit, did you get them to issue you a new PNR during the DSC window (or did it already have double status from covid). Otherwise, with how Qantas IT works, it won't have double status even though you booked it during DSC window.

It's the same PNR as the original flight credit (which was also booked during a previous DSC window).

===
For now, while AY's planes are being used, if you do succeed, you could get the premY seats on the AY's 330, instead of plain squashed Y.
---

Your choice of QF vs AY comes down to how much you care about the aircraft type. A380 is wonderful to fly as a passenger. But if that's not the definite drawcard for you, you might as well test out AY A330.

I hadn't realised this about Premium - this is a drawcard. The A380 is always my go-to, but haven't been on a QF version - the only reason I am considering otherwise is the novelty of flying Finnair. Much to think about there, that's the fun part!

 

[elanshin]

It's the same PNR as the original flight credit (which was also booked during a previous DSC window).

This might be a problem. With the way Qantas IT works, if you kept a flight credit with the same PNR, the DSC won't be valid on that PNR by default.