Changes to how you use your $450 Travel Credit

[Brucetiki]

I've only had my Amex with this offer pretty much since this new rule came in, so I can only go on the new experience, but I found it to be pretty straightforward. In fact, the credit was applied before the charge landed!

 

[wsthong]

I've only had my Amex with this offer pretty much since this new rule came in, so I can only go on the new experience, but I found it to be pretty straightforward. In fact, the credit was applied before the charge landed!

Did you the get points?

 

[Brucetiki]

Did you the get points?

Yep. No issue there at all.

I wasn’t sure if you’d still get the bonus point for booking a QF flight through the Amex site or not, but realised you didn’t (I’m a newbie with this stuff - please don’t judge me )

 

[wsthong]

Anyone tried cancelling a booking paid with the new travel credit rule effective 1/5/2023?
What is the outcome?

 

[VPS]

I made my booking in January to use up my credit and the amount I used (not the full $450) is still showing as a debit on my Amex card. I can't remember what used to happen so guess I'm going to have to call them

Just as a follow up to this. I rang them and they said I hadn't ticked the right box which I was positive I had done. They said the computer says no so I said I want to escalate. I again got a no but got a lovely man who said he would keep pushing it up. About 6 weeks later I got a call to say he would credit me the amount.

 

[ADLhighflyer]

I've just completed a Survey from Amex where they were asking a about options on how likely you were to retain the card (I have the Explorer) based on the travel credit changing. Options included same annual fee with less credit, options to split travel credit 2 x $200, or access once a certain spend is achieved (example given was once 10K was spent on the card).

Based on the options presented, if they went ahead I'd likely be cancelling the card. Looks like a case of watch this space.

 

[Colin 2905]

I've since used the Travel Credit for the last time, and downgraded from the Explorer to the (no annual fee) Essential. If it wasn't for still having 300,000 or so MR points that I still haven't found a good use for, I would've just cancelled it completely.

 

[wsthong]

Anyone experience having their Travel Credit on the AMEX Platinum Reserve companion card.
charge to the Plat Charge card as a statement credit recently?

 

[sydunipete]

Did you the get points?

Yes.

I just checked my statement. The $450 travel credit and the $200 restaurant credit both show as zero points in the Rewards statement. Other credits (refunds in my case) show as negative points.

So yes - you get the rewards points on the original purchase amount.

As a quick data point my $450 credit was awarded even while the original purchase was still pending.

 

[Brucetiki]

Yes.

I just checked my statement. The $450 travel credit and the $200 restaurant credit both show as zero points in the Rewards statement. Other credits (refunds in my case) show as negative points.

So yes - you get the rewards points on the original purchase amount.

As a quick data point my $450 credit was awarded even while the original purchase was still pending.

I noticed that too, so for a few days it looked like I paid my balance in full + $450

 

[mick]

Anyone experience having their Travel Credit on the AMEX Platinum Reserve companion card.
charge to the Plat Charge card as a statement credit recently?

Are you referring to the $400 Reserve credit actually crediting to the Platinum Charge account after redemption? If so, no, that's not my experience last month after the changes took effect.

 

[wsthong]

Are you referring to the $450 Reserve credit actually crediting to the Platinum Charge account after redemption? If so, no, that's not my experience last month after the changes took effect.

Yes, it was $400 Reserve credit actually credited to the Platinum Charge. Spoke to the agent from the Travel chat and she confirmed that's how it works now after she confirmed with the team that looks after the $$$. She said I have called that team for the travel credit to transfer from the plat charge back to the reserve card.

 

[Shinjetter]

I was doing a survey for AMEX Platinum Charge. I noticed they are thinking about changing the AMEX travel credit and annual fee. It looks like they want to increase the annual fee to $1,550. They also want to change travel credit from $450 to $550 which you can spend overseas. I basically filled out that survey and tell them to stuff it to their face. AMEX Platinum has a ridiculous 3% foreign fee. I still do not get why a travel credit card has a conversion fee while in the US, there isn't any.

 

[_flyer]

I had the same issue as VPS. I had to submit a AFCA complaint to get my credit, I ticketed the box and it didn't apply. I was told to wait 30days by Amex, nothing. They said I didn't ticket the box to apply the credit. I know I did. I took a screen shot. Amex was a nightmare to deal with.

 

[Daver6]

I was doing a survey for AMEX Platinum Charge. I noticed they are thinking about changing the AMEX travel credit and annual fee. It looks like they want to increase the annual fee to $1,550. They also want to change travel credit from $450 to $550 which you can spend overseas. I basically filled out that survey and tell them to stuff it to their face. AMEX Platinum has a ridiculous 3% foreign fee. I still do not get why a travel credit card has a conversion fee while in the US, there isn't any.
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Received the same survey. All possible changes would be a dilution of value. Told them where to stick it.

 

[wsthong]

Are you referring to the $400 Reserve credit actually crediting to the Platinum Charge account after redemption? If so, no, that's not my experience last month after the changes took effect.

Being confirmed today a new policy, since this is a companion card to the Plat Charge, TC will be credited to the plat charge even though the TC is from Plat Reserve Card.

 

[Daver6]

Being confirmed today a new policy, since this is a companion card to the Plat Charge, TC will be credited to the plat charge even though the TC is from Plat Reserve Card.

Interesting. So that means you only need to use the charge card for payment?

How does it work for folks who keep the credit card but no longer have the charge card?

 

[johnny_yh2000]

Being confirmed today a new policy, since this is a companion card to the Plat Charge, TC will be credited to the plat charge even though the TC is from Plat Reserve Card.

Hmm this is interesting indeed. So does that mean when I used the reserve credit I will be able to pay with my charge card so I get better travel insurance

 

[wsthong]

Hmm this is interesting indeed. So does that mean when I used the reserve credit I will be able to pay with my charge card so I get better travel insurance

Well! The TC will appear in the Plat Charge as a statement credit but the charges goes to the Reserve Card.

Post automatically merged: Jun 27, 2023

Interesting. So that means you only need to use the charge card for payment?

How does it work for folks who keep the credit card but no longer have the charge card?

Don't have a clue. I suspect they have stuff this up.

 

[bullerdude]

Also got the same survey…. Can definitely see the theme of reduced value via less credits or higher fees.