Change to Red E-Deal rules??

[QFflyermelbourne]

Brains trust: I have a booking for next week that is a return MEL-BNE with both legs red e-deals. I want to change the outbound flight to a few days later. When I log on and try to do this the website is throwing up an error and saying I must change both directions. The specific wording is:

Please review the following items

• There was an issue while changing only one bound. You have to change both bounds.

Is there some new rule or is this a fault? It's showing the return flight i'm already booked on as an option for my return with +$50 beside it??? I've never had an issue changing one leg or return sale fares below - just pay the fee and the difference???

 

[BAM1748]

You can't, you might get lucky if you phone but there is cost to everything !

 

[QFflyermelbourne]

No question about the cost, my point is I've done it dozens of times before and never had a problem changing just one leg of the booking - paying the change fee and the fare difference if applicable. I'm trying to find out if that is no longer the case?

 

[BAM1748]

No question about the cost, my point is I've done it dozens of times before and never had a problem changing just one leg of the booking - paying the change fee and the fare difference if applicable. I'm trying to find out if that is no longer the case?

You should still be able to do that.

Bookings - Fare Types

 

[JohnK]

I had the exact same issue last month trying to change the second leg of a September booking. In the end gave up trying and didn't bother calling.

 

[Mule]

I changed one leg of a CNS BNE return yesterday on Red E.
Just paid the $88 dollar change fee. Brought it forward so that I could spend more money with them to get to Melbourne before lunch.

 

[danny09]

Brains trust: I have a booking for next week that is a return MEL-BNE with both legs red e-deals. I want to change the outbound flight to a few days later. When I log on and try to do this the website is throwing up an error and saying I must change both directions. The specific wording is:

Please review the following items

• There was an issue while changing only one bound. You have to change both bounds.

Is there some new rule or is this a fault? It's showing the return flight i'm already booked on as an option for my return with +$50 beside it??? I've never had an issue changing one leg or return sale fares below - just pay the fee and the difference???

I first saw this a couple of years ago in one of my bookings, hadn't seen it before, just called up & had no issues.

maybe a bug. Comes & goes I have noticed.

 

[Flying mermaid]

I had the same problem today when looking at options for one of Dr FMs flights. It looked like I could only change the return leg if I paid a higher fee for both legs.

 

[CaptJCool]

My understanding that each leg of a return trip is de-coupled so they are "stand-alone' so ergo you can change only one.

Policy and Procedure - Qantas Change Fee

but also see married flights Qantas Industry Sales Site - Policies and Procedures - Married Flight Logic