If you’ve got plenty of time and are making simple trips then it’s easier to book online. For example, I book domestic flights online all the time. I also book domestic accommodation myself. However for complex international itineraries I have found a travel agent is really useful.
Yeah, I agree with Homer.
If the trip is not complicated, I don't even bother with the CTS.
However, I'm currently using the CTS to organise a trip to NYC and Disney World.
I have no idea with regards to the accommodation at either place, and rather than trawling through the internet with it's infinite options, I've asked the CTS to recommend suitable places for 2 adults and 2 children.
They provide me with the options and I just choose one.
I guess that's an example of how you can save time.
I can always rely on Centurion to recommend reputable and comfortable places, not some dump.
Furthermore, by booking through the CTS you may eligible for Centurion benefits such as room upgrade, included breakfast and late check out etc.
Can I save if I book directly from the internet? Probably, but not always.
Surprisingly, sometimes the CTS can get cheaper rates than what I see on the internet for the same place.
I guess it all boils down to how valuable your time is worth.
My only gripe with CTS is sometimes they take too long to get back to me.
I still think they should assign 2 people to one case, like a tag team.
I know others have said that they do, but the evidence indicates otherwise.
It takes days for them to get back to me!
Maybe I'm being too impatient.
MrSpokeyTokey