Cathay awards credit card booking error

[aerotravel]

Anyone ever encountered when redeeming miles using Cathay miles, and at the payment page, using Australian credit cards and doesn't seem to be successful?

• The credit card you entered is invalid. Please re-enter the card number. [ERR_IBERED_PAYMENT_AUTH_04P7]

I tried with my NAB and Citi Premier cards. No luck! My cards are fine and no blocks!

Tried different browsers, different computers, incognito, cleared browser history, checked my data entry in the payment page.. nada! zilch!

Anyone had successes?

 

[Mattg]

So strange. You're not trying to book a QR flight, are you?

 

[aerotravel]

So strange. You're not trying to book a QR flight, are you?

No. Just looking to book a QF domestic SYD-MEL.

This has happened to me before when I booked FRA-VIE with Austrian. Customer Service sent me a payment link to pay but also failed with the same error. After many attempts, it finally worked for some reason.

Anyways, customer service always insist it's the customer's fault, even though you explain that there's nothing wrong with the card, nothing blocked, there's funds available for debiting. They refuse to take responsibility that their payment gateway is rubbish!

 

[Mattg]

@BriarFlyer @mmchow have you ever come across this issue?

 

[BriarFlyer]

I've not felt confident enough in QR availability being actually available to transfer points recently so haven't got to payment stage.

 

[Mattg]

I've not felt confident enough in QR availability being actually available to transfer points recently so haven't got to payment stage.

Sorry, I meant with the payment declining. The OP is just trying to book a Qantas flight.

 

[BriarFlyer]

Oops, should have read posts properly instead of skimming.

No, I've not had an issue BUT I've not booked anything with Cathay miles since the changes.

 

[aerotravel]

This is the bloody error I'm getting at the payment page for an award booking. No matter what card I use, it won't process.

 

[Mattg]

This is the bloody error I'm getting at the payment page for an award booking. No matter what card I use, it won't process.

That's so annoying. I have no idea what could be causing that.

 

[clifford]

I had a problem when trying to pay for a TK booking using an Australian Mastercard.

There was no good reason for this rejection as far as I could see, so I tried my Australian Amex card, which magically worked.

 

[aerotravel]

Another design error is their Visa card number goes beyond 16 digits.

 

[jordyp123]

We are unable to confirm the fare for the flights you have selected. Please choose a different fare or flights and resubmit your request. (15012 - 104)

I am getting this error. Just transferred 360k amex points. A bit worried

 

[jerrywww]

I've got the same error when booked award ticket on QF from Syd->Akl.

The payment went through later after I switched using a HSBC HK mastercard.

 

[jordyp123]

I've got the same error when booked award ticket on QF from Syd->Akl.

The payment went through later after I switched using a HSBC HK mastercard.

I can’t even get up to the payment stage.

 

[aerotravel]

Yep. with my CX miles expiring in Jan 2023, I ended up redeeming those miles on my hotel in Melbourne and leftovers on their online shop to get rid of them.

Not sure if I will continue earning miles with CX until they fix this credit card payment for using miles redemption.
Suspicious is that it affects Aus issued Visa and Mastercard. I have heard success stories on paying with Aus issued Amex.