With QF, if you make ANY booking change whether its over the phone or line, then you won't be able to make any future ones. (The change was removing a PAX from PNR so the PAX's had seperate PNRs)
In the past I had the $30 phone fee waived because it's a problem with their system not coping, not me. I changed one the other day, it cost $30 and they would not wave it even for SG.
Qantas have a limitation with their web engine, and I was told to be able to modify and change things online, it is a privilege, not a service. :shock: Therefore a fee must apply.
Someone is getting tight with money!
Changing a flight for 1 person when there are 2 on the itinerary is not possible on the web. I was told I would have to pay the phone service fee. This can't be acceptable trade practice.
The cost of chaning online wassomething like $40 and would have left me ahead compared with buying a new ticket, but the $60 charged for changing on the telephone made a new ticket more economical.