Cancelling a QF Flex Fare

[Boca68]

Hello all,
quick question as surprisingly never had to do this before, except long before becoming a QFF.

Booked MEL-SIN-HND-SIN-MEL in J on a full flex QF for September. Now, not confirmed yet, but its looking like I won't be able to use them. Considering changing the dates to early next year and if I can, that's not an issue.

But, my question, if I have to cancel the ticket, is the refund issued as a voucher, as the QF site seems to suggest. Or is it refunded to my CC used to book the flight? I would have thought normal practice would be to the CC, but I was just reading the QF site and it suggests as a QFF (PS) that it would be as a voucher. (i know the QF site is not that awesome as an info resource too)

So has anyone experienced this and how it plays out. Not too fussed, but would prefer a refund to CC over a voucher? And that's what I would have assumed would happen TBH.

Thanks in advance,
Boca

 

[opusman]

If you cancel online it will issue a voucher, but if you do it over the phone they can refund to your card (assuming a refundable fare).

 

[Boca68]

If you cancel online it will issue a voucher, but if you do it over the phone they can refund to your card (assuming a refundable fare).

Aaah thx opusman. That clears up the confusing section on the website.

And yes its refundable. Cross that bridge if I have to come to it.

Thanks again

 

[Steady]

May be OT as not J but.....

I have cancelled many domestic flex whY fares online and during the process it gives me the option of a voucher or refund. The refunds take over a week but they do go back onto the card

 

[Pele]

Gday

I asked the exact same question last month.

I cancelled an airfare online and got the amount fully refunded to my credit card i paid with. Took less than a week. Maybe 4 days. Easy process. Just logged on to QFF website, manage my booking and selected cancel. Cant recall any voucher option.

Pele.