Cancelled Qantas flight through agent - can I redeem through qantas.com direct?

[MikeG]

I booked a flight with jet a broa d due to the fires, and when cancelled was given a Qantas credit - I was given a ticket number rather than a voucher code - what are my rights with regard to using the Qantas voucher with qantas directly or another agent? Qantas charged a $90 reissue fee, and this agent charges an additional $75 for 5 mins work.

Is there any way of determining the booking reference from the ticket number?

The original booking reference doesn't work.

Thanks
Mike

 

[ftm]

You'll need to use the voucher through the original booking channel. Their "5mins" work is still more than Qantas is doing for their $90.