Can a Hotel do this re earning points restrictions?

[dalereardon]

Hi,

I know you can't book through sites like WotIf and earn QFF points which is fair enough as the hotel pays a large commission.

However I am booking direct with a Quest property in Melbourne and they gave me a price quote of 156 per night and I gave them details for the booking including my Qantas number. They then said that I would have to pay the rack rate of $230 per night or I couldn't earn points.

Now no QFF points are worth that much but in my experience no one pays rack rates.

I just think the hotel is getting the advertising and luring customers benefit of the QFF program but then refusing to award points even when book direct and pay the rate they quote.

What are the rules on this?

Dale.

 

[markis10]

The rules are what the hotel chooses, ironically in the case of Quest its opposite to most chains, where booking direct is often the only way to get points.

 

[esquire]

Had this issue a few times.
one option that works sometimes, use Qantas Hotels as they are sometimes the same as the Quest Direct special rates direct but you earn QFF points.