Buggy SQ Website

[ermen]

So is anyone still experiencing a buggy Singaporeair.com website?
I'm trying to book PER - GRU for next year with a stopover in BCN for next year and am having frustration to no end!

 

[stripakis]

Their website is a mess and has been since they 'upgraded' it more than a year ago. Send them a complaint by e-mail but more importantly call them, they are quite helpful over the phone. I also find that calling their Singapore number is often more efficient.

 

[here2go]

My test is whether I can view my booking next month through SingaporeAir on Safari. As per normal, it fails. IE7 at work - the browser that will see you being charged a fee at Kogan for being so outdated, works, just.

 

[ermen]

Not impressed with SQ at all. Why is it still a mess?
I mean there were bugs last year - why haven't they been fixed...

Probably easier to call up Krisflyer and get them to book for me... hope to get the 15% discount too!

 

[Cruiser Elite]

Yes the SQ website has been and still is full of gemlins sonce upgrade - SQ / KF staff in SIN are fabulous to deal with though.

I don't do paid flts but for KF just call their SYD # and they will solve all your probs on phone - and still give you the 15% saving - just tell them website prob - they have heard it a million times.

 

[prozac]

I can't download tickets for printing. Real p/o.

 

[cove]

I have tried to delete a redemption nominee on line........without success. Tried multiple times over 2 days.

I went back and used 3,000 points as the credit card payment would not update the deletion. That of course is very strange seeing I have redeemed points and paid fees on this card multiple times last week and when I tried to pay 30 something SG dollars it was a no go. The good news is we have used 2 commas of points and all the flight recipients are very,very happy. It has been " Hello Suites and First and Business Class flights for four of us".

 

[jetlagger]

Ditto experiences for the Buggy & at times clunky SQ Website..
The former site was not as pretty, though was more reliable & user friendly.
It sure is a well reputed factor about the website, even for SQ.. Who ever built/maintains the damn thing should be incarcerated in Changi prison for 'degradation" of the national airline.
As is similar problems for the the call centre being trunk through & outsourced to at times lesser quality untrained staff.
I've sent my gripes to SQ management re; these issues & received a fast responded letter mentioning of improvements being immediately implemented.
As always, SQ service recovery is always good, so shall see how the improvements shape up.

 

[ajca]

Who ever built/maintains the damn thing should be incarcerated in Changi prison for 'degradation" of the national airline.

http://www.sapient.com

 

[albatross710]

.
As always, SQ service recovery is always good, so shall see how the improvements shape up.

It has been almost two years. I don't think they are focussed on resolving website issues. Some of the functionality issues have been there since the update and simply are not being resolved.

 

[Cruiser Elite]

Have spent literally hours on SQ web site last month - some areas are indeed getting worse.

Still the KF call centre will resove aLL issues instantly.

 

[albatross710]

Still the KF call centre will resove aLL issues instantly.

In a sense, this is the cause of the issue. Instead of fixing the website issue they beefed up call centre staff numbers and training. I guess they have lower staff costs which makes this possible. Although I usually always speak with Singapore based staff which don't necessarily have a significantly lower wage rate than Oz workers.

 

[jgm]

They have fixed some issues. I have award redemptions from BMI & UA which were not visible after the change of reservation systems, but are now back again. Also, they have the BTC option visible which wasn't there before the change.