- Joined
- Nov 12, 2012
- Posts
- 32,900
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- Gold
Recently, I took advantage of QR's 'transfer ALL points to QR Avios with a 30% bonus'. The transaction was labelled 'successful' on the Accor side, but the Avios didn't appear in my QRPC account.
I contacted QR 'customer care'
about this, but on 2 occasions, in e-mails 1.5 and 2.5 weeks after the transfer, they denied receiving anything from Accor and they sent me back to Accor. The second e-mail, a few days ago, was quite adamant that they had investigated 'with the relevant team' and nothing had been received from Accor. So too bad, so sad ....
Today I phoned Accor customer care (thanks @sudoer ) and they responded very well and sent me an e-mail with case# and saying that they had contacted QR (I was a bit dubious about that, but .... ) . I sent a screen shot of my most recent e-mail from QR with the denials and refusals.
Well, surprise, surprise. Tonight, the Avios appeared in my account - dated 2 a few days after the transfer (about 3 weeks ago). So they had received the transfer and there was a glitch and when I emailed, were either lying through their teeth, or, more probably, just didn't bother doing anything until Accor contacted them.
I've said before - great to fly, but some of the worst customer service in the business.
I contacted QR 'customer care'
about this, but on 2 occasions, in e-mails 1.5 and 2.5 weeks after the transfer, they denied receiving anything from Accor and they sent me back to Accor. The second e-mail, a few days ago, was quite adamant that they had investigated 'with the relevant team' and nothing had been received from Accor. So too bad, so sad ....Today I phoned Accor customer care (thanks @sudoer ) and they responded very well and sent me an e-mail with case# and saying that they had contacted QR (I was a bit dubious about that, but .... ) . I sent a screen shot of my most recent e-mail from QR with the denials and refusals.
Well, surprise, surprise. Tonight, the Avios appeared in my account - dated 2 a few days after the transfer (about 3 weeks ago). So they had received the transfer and there was a glitch and when I emailed, were either lying through their teeth, or, more probably, just didn't bother doing anything until Accor contacted them.
I've said before - great to fly, but some of the worst customer service in the business.
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