Booked under V class yesterday

[pshepvic]

- A credit back of upgrade points will occur where higher level points are redeemed for L & V bookings ticketed prior to 18 February 2015. The upgrade credit back will occur regardless of whether the upgrade request was made pre or post 18 February 2015

@Red Roo - can you confirm this is actually happening? I've had two upgrades charge at the higher rate (processed on the 22nd and 25th of Feb) but have not been credited back the points difference yet. The adjustments for the V class flights themselves have all gone through within 1-2 days of the flight (for 5 separate flights in the last two weeks). The adjustment of upgrade points have not credited at all though, even the upgrades were processed 8 & 5 days ago.

 

[Steady]

@Red Roo - can you confirm this is actually happening? I've had two upgrades charge at the higher rate (processed on the 22nd and 25th of Feb) but have not been credited back the points difference yet. The adjustments for the V class flights themselves have all gone through within 1-2 days of the flight (for 5 separate flights in the last two weeks). The adjustment of upgrade points have not credited at all though, even the upgrades were processed 8 & 5 days ago.

I waited a week and then called them - they manually adjusted it immediately. I think you should just give them a call.

 

[grrofunger]

I waited a week and then called them - they manually adjusted it immediately. I think you should just give them a call.

yep, i got mine credited back pretty easily with a call too

 

[pshepvic]

Yep that was my plan, just wanted to make Red Roo aware that it doesn't seem to be working properly as there would likely be a few people around won't even realise that they've been short changed!

 

[kevrosmith]

Oh great... now Aquire isn't posting the correct points... Just another thing to have to chase up with Qantas.

 

[grrofunger]

Oh great... now Aquire isn't posting the correct points... Just another thing to have to chase up with Qantas.

I've given up on Acquire - never got the 5000 sign up bonus points and according to it i have 0 points and haven't flown any flights - despite flying plenty of flights (ABN added to booking) and other people flying under the same ABN too.

 

[Steady]

I've given up on Acquire - never got the 5000 sign up bonus points and according to it i have 0 points and haven't flown any flights - despite flying plenty of flights (ABN added to booking) and other people flying under the same ABN too.

That doesn't sound good, I haven't heard of people experiencing multiple standard flights failing to post at all - you should be talking to them - not just letting it slide.

 

[grrofunger]

That doesn't sound good, I haven't heard of people experiencing multiple standard flights failing to post at all - you should be talking to them - not just letting it slide.

thanks, i'll get to it eventually i suppose.

 

[token01]

I have been battling with Aquire all week to get around 12 flights that my company flew post 18th but booked pre 18th corrected to double the miles that i have been credited.

Even though Ive had QFF fix the frequent flyer accounts it seems the position Aquire has taken is that "irregardless if flights were booked pre V class change rules you will be only credited miles post 18th at half the rate" . This all after not only double checking this prior to booking (all bookings made over telephone with qantas premium) and with an aquire agent that pre 18th V class would be fine.

Been a very very frustrating time dealing with QF last 10 days or so. After all the enhancements to Platinum, I'm considering flirting full time with VA. I really dont think Qantas has the time for us lowly plats or even P1's who are self funded travellers without the 1 million dollar business to shmooze into CL.

In contrast PPS on SQ has been exceptional. Fingers crossed the NZ government announces shortly their blessings for SQ to use them as a pit stop to LAX.

Tipping point reached when the usually good Premium desk had an agent bite back at me that "its no matter if we decide to direct revenue to other airlines as customers. always find a way back to QF"

 

[kevrosmith]

I have been battling with Aquire all week to get around 12 flights that my company flew post 18th but booked pre 18th corrected to double the miles that i have been credited.

Even though Ive had QFF fix the frequent flyer accounts it seems the position Aquire has taken is that "irregardless if flights were booked pre V class change rules you will be only credited miles post 18th at half the rate" . This all after not only double checking this prior to booking (all bookings made over telephone with qantas premium) and with an aquire agent that pre 18th V class would be fine.

Been a very very frustrating time dealing with QF last 10 days or so. After all the enhancements to Platinum, I'm considering flirting full time with VA. I really dont think Qantas has the time for us lowly plats or even P1's who are self funded travellers without the 1 million dollar business to shmooze into CL.

In contrast PPS on SQ has been exceptional. Fingers crossed the NZ government announces shortly their blessings for SQ to use them as a pit stop to LAX.

Tipping point reached when the usually good Premium desk had an agent bite back at me that "its no matter if we decide to direct revenue to other airlines as customers. always find a way back to QF"

Oh wow... That response from Qantas is entirely unexpected... For them to acknowledge that they have to honour the earn rates for QFF for bookings pre-18 Feb but to have a different perspective for Aquire is just not on and is contradictory. Can't imagine I'll be accepting that as a response... Will wait and see what the feedback is.

 

[hossein_au]

I have been battling with Aquire all week to get around 12 flights that my company flew post 18th but booked pre 18th corrected to double the miles that i have been credited.

Even though Ive had QFF fix the frequent flyer accounts it seems the position Aquire has taken is that "irregardless if flights were booked pre V class change rules you will be only credited miles post 18th at half the rate" . This all after not only double checking this prior to booking (all bookings made over telephone with qantas premium) and with an aquire agent that pre 18th V class would be fine.

Been a very very frustrating time dealing with QF last 10 days or so. After all the enhancements to Platinum, I'm considering flirting full time with VA. I really dont think Qantas has the time for us lowly plats or even P1's who are self funded travellers without the 1 million dollar business to shmooze into CL.

In contrast PPS on SQ has been exceptional. Fingers crossed the NZ government announces shortly their blessings for SQ to use them as a pit stop to LAX.

Tipping point reached when the usually good Premium desk had an agent bite back at me that "its no matter if we decide to direct revenue to other airlines as customers. always find a way back to QF"

Has anyone had their mASA flights posted on Aquire? I have given up talking with them; they keep claiming award flights do not earn points.

 

[woodborer]

Has anyone had their mASA flights posted on Aquire? I have given up talking with them; they keep claiming award flights do not earn points.

This belongs in another thread - however, they are correct. mASA bookings do not earn Aquire points. The Award classes used for mASA bookings do not appear anywhere in the Aquire points tables.

 

[astrosly]

Charged the higher amount for an upgrade on V class fare earlier this morning, called and spoke to Kim who understood exactly but said she hadn't done an adjustment yet and had to read up on the procedure to fix ... in a matter of minutes the adjustment was done. Thanks, Kim! She had to first reverse the prior deduction DISCOUNT ECONOMY/BUSINESS and re-enter as FLEXIBLE ECONOMY/BUSINESS on the upgrade booking deduction. Flight is in four weeks so hopefully points adjust no problems either.

Based on what others have said it seems the process is points and SCs are adjusted automatically but you need to call to have a manual adjustment for the upgrade points deduction.

 

[Mr_Orange]

Has anyone had their mASA flights posted on Aquire? I have given up talking with them; they keep claiming award flights do not earn points.

Slightly OT, but no they don't except for a period when Aquire first launched and there was an offer on.

 

[BindiBratz]

Charged the higher amount for an upgrade on V class fare earlier this morning, called and spoke to Kim who understood exactly but said she hadn't done an adjustment yet and had to read up on the procedure to fix ... in a matter of minutes the adjustment was done. Thanks, Kim! She had to first reverse the prior deduction DISCOUNT ECONOMY/BUSINESS and re-enter as FLEXIBLE ECONOMY/BUSINESS on the upgrade booking deduction. Flight is in four weeks so hopefully points adjust no problems either.

Based on what others have said it seems the process is points and SCs are adjusted automatically but you need to call to have a manual adjustment for the upgrade points deduction.

I just phoned the premium line (for the second time) and this time was advised that they have received a memo that the points refund WILL NOW be automated (dated 5[SUP]th[/SUP] March). She was not able to correct them herself, but as is a Sunday the Frequent Flyer desk is not manned, but perhaps they may have done so if there..???

Am off overseas tomorrow for 10 days so will leave it until I return and hope for the best

 

[token01]

Just Tried speaking to aquire regarding getting the correct points for v class fares. no dice. @redroo any light to shed on this - I don't understand such inconsistency between products particularly when several agents have made the point they answer calls or share roles in both departments.

 

[kevrosmith]

Oh great... now Aquire isn't posting the correct points... Just another thing to have to chase up with Qantas.

Ok, got a follow up call from Aquire, and they are claiming that flights booked prior to 18-Feb but flown after 18-Feb will earn at the lower rates. I've asked them to email me the T&Cs which show this and they are going to get back to me.

However, in the meantime, here's some further evidence from Qantas directly that demonstrates that bookings made prior to 18-Feb should still earn at the higher rates for bookings in V and L class.



Q. 38 indicates that the same principles that QFF points are earned will apply to Aquire ("refer to question 37").

Additionally, Q. 39 indicates that the new lower earn rates for Aquire only applies to L & V booked after 18-Feb.



This is from the Industry Sales Domestic FAQ regarding the changeover, which can be found here:
http://www.qantas.com.au/agents/dyn/qf/policies/DomesticFAQsJan15.pdf

Further info here:
Latest Fare Update

Red Roo, if you can pass this feedback internally to Aquire, I'd really rather not have an argument with a Call Centre member trying to convince them of Qantas' own published information.

 

[kevrosmith]

Alright... I feel like this story is bit like a the start of the poem "The Man from Snowy River"... (The Man from Snowy River (poem) - Wikipedia, the free encyclopedia)

"There was movement at the station, for the word had passed around...."

A positive outcome for me thus far on my "pre-18 Feb booked, flown post-18 Feb flights", but waiting to see where things land before I provide more info.

 

[token01]

Brilliant stuff mate. Look forward to see some progress on this !

 

[pshepvic]

Good news on the upgrade side of things - my two upgrades that charged at the discount economy rate have now been adjusted and the extra points credited back. Just took a bit longer than the flight adjustments, but it is happening "automatically".