Hello
I've booked a J fare on Singapore Airlines using Velocity Points on the Virgin Australia booking system. The auto-generated email gave me both a VA and SQ PNR. I've used the SQ PNR on the Singapore Airlines app to successfully select my seat, however, attempting to use the SQ PNR on the Singapore Airlines website I get a message:
I've booked a J fare on Singapore Airlines using Velocity Points on the Virgin Australia booking system. The auto-generated email gave me both a VA and SQ PNR. I've used the SQ PNR on the Singapore Airlines app to successfully select my seat, however, attempting to use the SQ PNR on the Singapore Airlines website I get a message:
I am trying to login to access the Book the Cook feature. Has anyone had success with this feature or am I ineligible?Your ticket was issued by our partner airline. To manage your booking, get in touch with the relevant airline or return to the source of your booking.
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