LTG sounds fascinating, but what does it actually mean?Hello . After having spent 3 very frustrating hours on a Sat morning with QANTAS chat and phone attempting to update OneWorld Classic Flight Reward with extra flights, I have given up.
I made my original booking with a terrific guy in Hobart on Thursday. Does this mean during the week is the only time to do it? Tricky when my desired flights are rare. I'd love to know when the best expert times are.
And - really? Are one hour wait times on the phone normal these days? Wow!
A merchant banker, and young with it.There’s your answer. Brisbane time. Everything in Bris is still 20 years behind, which means you get the service that could be had 20 years ago!
As you are so young (14-?),and such a complete fool, you'll be unaware that the Q in Qantas stands, not as popularly known for Queensland, where Qantas started, but for queue, and you are clearly at the rear.
LTG sounds fascinating, but what does it actually mean?
A merchant banker, and young with it.
How old are you, cretin?
Ah good sir. It appears doth wheels have fallen off thy keyboard. May I offer thee a hand to return it to its natural state? It's been fine on a yore since a lad older than myself has stumbled my way with such great speed that their cart hath broke to but a jigsaw.As you are so young (14-?),and such a complete fool, you'll be unaware that the Q in Qantas stands, not as popularly known for Queensland, where Qantas started, but for queue, and you are clearly at the rear.
I've been dropped through the the Platinum line a couple of times when my call has exceeded an hour. I guess the lesser used like takes up some of the queue on occasion.From memory to cover world time zones, call centers are Tucson, Auckland, Hobart and Johannesburg. Premium status did have a separate call center which I will try and check still is separate.
They rotate through depending on the time of day.
That's my experience. On one occasion I had chat going at the same time I was waiting in the phone queue, growing frustrated as my basic conversation was taking astonishingly long. I ended the chat the moment the phone person picked up.The “chat” used to be a good alternative as it only popped up when an agent was available. Now they clearly handle 2 or 3 at once. I’ve been waiting for 30 minutes for an answer to a straightforward question. I keep getting apologies and asked questions that are irrelevant. But no answers. It says agent is typing then nothing happens. Part time bots???