I have a Citibank Platinum card and experienced a number of issues with customer service. I asked them last week re: balance transfer and they said that there is no special interest rate on balance transfers - it is the same 18%. With my North American trip I have a quite a bit balance on my multitude of credit cards, and I was looking for a real cheap balance transfer. So naturally, Citibank response was disappointing.
My annual fee of $250 is coming up in the next bill. So I decided to cancel the card. I called today and the customer service referred me to the customer relations officer. I gave all the instances of unsatisfatory service.
With some mild negotiation, she has now offered:
1. 8000 points
2. 4.9% on the life of balance transfer
3. Annual fee of only $119.00 dollars (I asked her if it is 190, but she said it is 119)
Not a bad deal. (I was using my AMEX and CBA Platinum). Now I will pay off the balance in this card (which is up to date), and transfer some big amounts from my CBA and AMEX to enjoy the 4.9% rate (until I pay this off in full).
My annual fee of $250 is coming up in the next bill. So I decided to cancel the card. I called today and the customer service referred me to the customer relations officer. I gave all the instances of unsatisfatory service.
With some mild negotiation, she has now offered:
1. 8000 points
2. 4.9% on the life of balance transfer
3. Annual fee of only $119.00 dollars (I asked her if it is 190, but she said it is 119)
Not a bad deal. (I was using my AMEX and CBA Platinum). Now I will pay off the balance in this card (which is up to date), and transfer some big amounts from my CBA and AMEX to enjoy the 4.9% rate (until I pay this off in full).