Bankwest Transaction account [General Discussion]

burmans · Mar 5, 2015

TedE said:
POINTS!!! Ah, I love this account... the gift that keeps on giving.

Mine have hit too, not quite sure why people are closing this account!

coles525 · Mar 5, 2015

Ours have also arrived.

Cephalopod · Mar 5, 2015

N860CR said:
Yeah the FOS is useless. When the bank decided they want to be cough, they're allowed to be cough.

I'm now at about 12 months with an FOS complaint with Citi. They're 110% in the wrong however aren't playing ball (and have destroyed evidence ie: call centre recordings). The FOS themselves are very much dragging their feet.

As I said before, let this one go and win via another avenue.

Are you sure they destroyed them? Most banks only record around 5-10% of calls. Citi is one that does this.

Cephalopod · Mar 5, 2015

Rick93 said:
FOS gave BW 28 days to respond to me ( negotiate ).

They're probably in discussions with FOS directly to have the complaint dismissed.

coles525 · Mar 6, 2015

Does anyone else here have both the QFF transaction account, as well as one of the two QFF credit cards? (I know the answer is yes BUT!).....

Friends Qantas account is showing:

05 MAR 15

BANKWEST TRANSACTION ACCOUNT 05MAR15

-

26,398

BUT, only earnt (on the bankwest statement!) less then 14,000 points.

I'm thinking that BW have now combined both the credit card earn and the transaction earn when transferred to QFF? The last few months, on the 5th of each there has been 2 seperate "deposits". One for cc, other for transaction. Yesterday, didn't occur!

serfty · Mar 6, 2015

Cephalopod said:
Are you sure they destroyed them? Most banks only record around 5-10% of calls. Citi is one that does this.

I would be surprised if they only did 10%. Technology exists these days to relatively cheaply record all calls; they are indexed can be retrieved using date, time, agent, customer, account etc.

N860CR · Mar 6, 2015

Cephalopod said:
Are you sure they destroyed them? Most banks only record around 5-10% of calls. Citi is one that does this.

99% sure. While I was dealing with "supervisors" in Manila they were quoting statements from the recording. As soon as Citi in Sydney took over, the recordings were "unable to be located".

N860CR · Mar 6, 2015

Cephalopod said:
They're probably in discussions with FOS directly to have the complaint dismissed.

The banks also like to wait until the last day and then request an extension. The FOS will give them another month "as it is important that the provider fully considers this complaint".

burmans · Mar 6, 2015

serfty said:
I would be surprised if they only did 10%. Technology exists these days to relatively cheaply record all calls; they are indexed can be retrieved using date, time, agent, customer, account etc.

Certainly with a few of my complaints over the years they have told me they have listened to my calls, and that was a reason they were accepting my complaint! (WBC, Citi, ANZ)

Rick93 · Mar 7, 2015

This is actually moving quicker than I thought it would ...

FOS sent me an ( online ) letter, to advise, that they have examined the situation.

They ( thus far ) have considered that BW have been justified in their 'right' to close my account ( for the reasons already well stated ).

However, the FOS have advised that I may wish to provide a further statement, to demonstrate exactly how BW have applied their T&Cs toward me. That is, how they have chosen me ( above others ), to apply the full force of the T&Cs.

There is some repetition in correspondence from both FOS & BW - with reference to the BW's T&Cs ( the 'we can close accounts for any reason' etc. ).

So, I'm still putting my point-of-view forward to both organisations ...

burmans · Mar 7, 2015

Rick93 said:
This is actually moving quicker than I thought it would ...

FOS sent me an ( online ) letter, to advise, that they have examined the situation.

They ( thus far ) have considered that BW have been justified in their 'right' to close my account ( for the reasons already well stated ).

However, the FOS have advised that I may wish to provide a further statement, to demonstrate exactly how BW have applied their T&Cs toward me. That is, how they have chosen me ( above others ), to apply the full force of the T&Cs.

There is some repetition in correspondence from both FOS & BW - with reference to the BW's T&Cs ( the 'we can close accounts for any reason' etc. ).

So, I'm still putting my point-of-view forward to both organisations ...

Interesting, but am not sure how you are supposed to know why they have chosen you over others, that's information BW have but I doubt they will tell you. While we suspect its because you were at the extremes, that is just speculation! Personally I would suggest this has reached a dead end (i.e. you cant actually provide any more info aside from anecdotal with no strong evidentiary support) but lets see.

Perhaps of more interest to the rest of us, despite rumours of changing T&C's nothing appears to have happened, no-one else has been closed down as far as I am aware.

TedE · Mar 10, 2015

Damn, finally got contacted by my ISP (iiNet) telling me to stop paying in 1 cent payments, failing which they would terminate my services.

Anyone got a Telstra account they wouldn't mind me contributing to?

geoffb78 · Mar 10, 2015

Keep paying them and get another ISP!

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TedE · Mar 10, 2015

geoffb78 said:
Keep paying them and get another ISP!

Looks like I've found someone who is happy for me to make payments to their account. Not worth the hassle to find a new ISP, I quite like my current service.

Rick93 · Mar 10, 2015

Thanks again for your interpretations there BURMANS ...

I think a few people are wondering, if you are actually a covert for BankWest ??

But anyway, as you would know, my new tactic is to claim 'discrimination' ...

As you and others have pointed out, there doesn't seem to be anybody else who had their account terminated ...

Cynicor · Mar 10, 2015

Burmans is just a realist. Give up and find something else to scam! Open an account in a relative's name.

But, it's fun to watch, so good luck with the reply.

Cephalopod · Mar 10, 2015

N860CR said:
99% sure. While I was dealing with "supervisors" in Manila they were quoting statements from the recording. As soon as Citi in Sydney took over, the recordings were "unable to be located".

Probably were purged as opposed to deleted.

serfty - I agree with you that the tech exists and is cheap. CBA record close to 100% (so do BW) excluding tech issues.

neon_crossing · Mar 11, 2015

TedE said:
Anyone got a Telstra account they wouldn't mind me contributing to?

DM me if you are in need.

TedE · Mar 11, 2015

I have a Telstra account number to pay to, can someone PM me an iMacro script & instructions?

neon_crossing · Mar 11, 2015

TedE said:
can someone PM me an iMacro script & instructions?

PM has been sent.

Bankwest Transaction account [General Discussion]

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