Baggage allowance - number of bags

[troels]

I have a booking with 2 x 23Kg allowance. Other airlines allow you to have this spread across multiple bags - does anyone know if Cathay are strict on this being across 2 bags only?

Tried to contact them and all their services are chatbots which cannot answer the question. I would like a written answer rather than calling, so I have some evidence if there's any issue at the airport.

I will be using Melbourne which has a bag drop facility - just wondering if this is hardcoded to only accept 2 pieces.

Alternatively, anyone have an email address for them?

 

[BrianQQ]

I have a booking with 2 x 23Kg allowance. Other airlines allow you to have this spread across multiple bags - does anyone know if Cathay are strict on this being across 2 bags only?

Tried to contact them and all their services are chatbots which cannot answer the question. I would like a written answer rather than calling, so I have some evidence if there's any issue at the airport.

I will be using Melbourne which has a bag drop facility - just wondering if this is hardcoded to only accept 2 pieces.

Alternatively, anyone have an email address for them?

Strict on 2 bags only.

CX uses a piece system so the total weight across 3 or 4 or 5 bags does not matter. Hardcoded to 2 and agents will not do anything to help you.

They're strict about the weight amongst 1 bag as well, was at 24.5kg on one bag in Taipei and 15 on the other and had to repack.

 

[troels]

Strict on 2 bags only.

CX uses a piece system so the total weight across 3 or 4 or 5 bags does not matter. Hardcoded to 2 and agents will not do anything to help you.

They're strict about the weight amongst 1 bag as well, was at 24.5kg on one bag in Taipei and 15 on the other and had to repack.

Okay, good to know. Thanks.

 

[exLXCXFF]

Definitely very strict on 2 bags only.

As for 1 bag being above 23kg but the other not - I have mixed experience in both Singapore and in Hong Kong. Some check-in agents let you get away with 25kg w/o repack, some don't. More so they do with me but I had to repack as well.

 

[Pvcmenace]

Definitely very strict on 2 bags only.

As for 1 bag being above 23kg but the other not - I have mixed experience in both Singapore and in Hong Kong. Some check-in agents let you get away with 25kg w/o repack, some don't. More so they do with me but I had to repack as well.

Can confirm this, I’ve had a repack when over 23kg in SIN and allowed 24.9kg in HKG aim for the hard 23kg rule to be safe and the convenience.

 

[exLXCXFF]

Data point from today at in-town check-in at HKG station. Bag was 27kg. I tried to send it through a- cannot.

So I went back to machine to get a second tag to send two bags.

CX aunty stopped me asking whether there is a problem. I explained: overweight, cannot.

CX aunty checks my BP and sees my status, gives me a good old Canto lecture, and overrides the system at her check-in pod and sends the bag off. Lecture included the rules as well as this is a one-time exception