Ryan McGill
Newbie
- Joined
- Aug 6, 2010
- Posts
- 7
Greetings All,
Ok so here's the story, In march of this year, my family booked a AFL Grand Final package with Complete Travel Management. As the last Saturday in September got closer, we have requested several times for a itinerary for our trip (on the last package we have done with this company, they mixed up the dates, hotel and flights.) Just to make sure they have got it done, correctly. The booking was quite specific with Flight times, dates etc. After this was done, our Travel Agent said an Event Manager would get back to us. Which never happened.
In late August/early September, I tried ringing their office, with the call going straight to message bank. I didn't get a reply from an email I sent either, requesting the itinerary ASAP. At this point, I got very anxious! Only on Monday last week did I finally get a reply saying...
"Ah yes, we haven't forgot about you, we just sent out the Group bookings today to QF and should get back the reference numbers with the full itinerary by Tuesday or Wednesday"
Yet a week later, I still haven't got my itinerary... I fly out next week!:evil:
Do I have many options here, other than turn up at the Airport on the day I fly out and hope they have booked my flights correctly!?
Certainly the last time I ever book with this company!
Thanks,
Ryan
Ok so here's the story, In march of this year, my family booked a AFL Grand Final package with Complete Travel Management. As the last Saturday in September got closer, we have requested several times for a itinerary for our trip (on the last package we have done with this company, they mixed up the dates, hotel and flights.) Just to make sure they have got it done, correctly. The booking was quite specific with Flight times, dates etc. After this was done, our Travel Agent said an Event Manager would get back to us. Which never happened.
In late August/early September, I tried ringing their office, with the call going straight to message bank. I didn't get a reply from an email I sent either, requesting the itinerary ASAP. At this point, I got very anxious! Only on Monday last week did I finally get a reply saying...
"Ah yes, we haven't forgot about you, we just sent out the Group bookings today to QF and should get back the reference numbers with the full itinerary by Tuesday or Wednesday"
Yet a week later, I still haven't got my itinerary... I fly out next week!:evil:
Do I have many options here, other than turn up at the Airport on the day I fly out and hope they have booked my flights correctly!?
Certainly the last time I ever book with this company!
Thanks,
Ryan